Dynamic Telesales Executive with Proven Revenue Growth

WP Wasana Peiris

Daniels, WV ***** 949-***-****

***************@*****.***

PROFESSIONAL

SUMMARY

Proven and persuasive Telesales Executive remains on top of leaderboards by selling high-converting quality products and services. Thrives in fast-paced demanding environment by consistently hitting ambitious targets and delighting customers while maximizing revenue. Effortlessly leverages script and adapts to customers by building rapport, understanding problems and deploying solutions. Notable background selling amazing products and driving massively impressive numbers and results. Offers inbound and outbound telesales expertise clearing monthly and quarterly targets in dynamic environment. SKILLS Selling Skills

Enhancement Support

Administrative Duties

Auto Dialers

Customer Loyalty

Professional Relationships

Customer Care

Customer Satisfaction

Manage Contracts

WORK HISTORY OUTBOUND TELEMARKETING OFFICER 02/2018 to 10/2021 HSBC Bank Middle East Dubai-UAE

Deliver fair outcomes for customers and ensure own conduct maintains orderly and transparent operation of financial markets. Handling customer contacts through contact plan with in Outbound team typically on multiple products and or propositions and provide high quality service to achieve maximum

Made average of 100 outbound and inbound calls per day Attained 150% in sales targets on monthly basis

Customer satisfaction by providing solution to identified need. Takes ownership and initiative to complete necessary research and customer follow up or direct customer to appropriate department for resolution.

Handles contacts with HSBC customers in polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible based on Campaign and Contact plan provided by WPB

(Wealth and Personal Banking)

Offers value added products and services based on customer needs analysis provided by CRM and Business Intelligence teams and ensuring customer understanding of those products.

Knowledge of Group compliance, Operational Risk and Global Standards while maintains HSBC internal control standards.

Provides excellent customer service where possible, be able to own customer complaints and complex customer calls by keeping up to date on training and internal communications.

Acts as role model for Group Values and behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.

Certified to handle multiple propositions (i.e., Advance, Premier, Insurance) or multiple products (i.e., Loans, Mortgage, Core Banking, Cards) and Generates customer loyalty through strong knowledge of key products and services.

TELESALES EXECUTIVE 02/2013 to 02/2015

FIRST GULF BANK Dubai-UAE

Proactively and professionally service customers and act as

“one-stop-shop” for all product and service needs. Maintain high level of customer experience.

Utilized sales techniques to build customer interest and close sales. Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

Generated leads and established relationships with potential customers through outbound telephone calls

Explained product prices and packages as well as answered questions and addressed concerns of customers

TELESALES EXECUTIVE 01/2008 to 05/2010

RAK Bank Dubai-UAE

Educated customers on product and service benefits, explaining features and answering questions.

Pitched products and services to potential customers, securing new deals and sales opportunities.

Asked relevant questions to assist customers with selecting needed or requested products and services.

Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

Generated leads and established relationships with potential customers through outbound telephone calls.

EDUCATION Diploma Computer Studies 01/2004

IDM Computer College, Sri Lanka

GCE A Level Accounting And Business Management 07/2002 Holy Cross College, Sri Lanka

Contact this candidate