Member Services & Case Management Specialist

Candice A. Clark

Washington, DC ******@*****.*** 202-***-****

Professional Summary

Experienced Member Services and Case Management Professional with 30+ years in federal and nonprofit organizations. Skilled in application review, data entry, document imaging, and database management, with a proven record of accuracy, compliance, and excellent member support. Proficient in iMis, OnBase, and Microsoft Office Suite. Professional Experience

● National Society Daughters of the American Revolution (NSDAR) – Washington, DC Document Scanning & Data Entry Specialist Oct 2021 – Present

- Process genealogical applications, verifying lineage documentation for members.

- Manage iMis and OnBase databases, ensuring accurate member records.

- Provide direct support to members via phone and email inquiries.

- Digitize/index historical records for improved member accessibility.

● American Physical Therapy Association (APTA) / Addison Group – Alexandria, VA Application Reviewer & Data Entry Specialist Jun 2021 – Oct 2021

- Reviewed and processed membership applications for compliance and accuracy.

- Updated member data in iMis to support seamless membership operations.

- Communicated with applicants and members to clarify requirements and resolve inquiries.

● Federal Bureau of Investigation (FBI) – Washington, DC Case Manager / Adjudicator Jan 1989 – Aug 2020

- Managed high-volume caseloads requiring investigative and adjudicative reviews.

- Provided professional communication and guidance to applicants and employees.

- Ensured compliance with federal policies while safeguarding sensitive information.

- Delivered accurate and timely determinations while maintaining strong client relations. Skills

- Member Services & Client Support

- Application Review & Compliance

- Data Entry & Document Imaging

- Database Management: iMis, OnBase

- Case Management & Adjudication

- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

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