Customer Service & Healthcare Support Specialist

Allegra Goldsby

Gary, IN ***** **********@*****.*** 219-***-****

Professional Summary

Customer-focused professional with over 5 years of experience in customer service and healthcare support. Skilled at building rapport, resolving complex issues, and improving customer satisfaction. Adept at multitasking in fast-paced environments with strengths in communication, problem-solving, and conflict resolution. Recognized for professionalism, empathy, and a proven ability to deliver positive outcomes for both customers and organizations.

Core Skills

• Customer Relationship Management (CRM)

• Conflict Resolution & Problem-Solving

• Healthcare & Insurance Support (Medicare/Medicaid, Claims, Billing)

• Data Entry & Medical Record Review

• Time Management & Multitasking

• Microsoft Office Suite (Word, Excel, Access)

• Call Center Operations & Phone Etiquette

• Cash Handling & Order Processing

Professional Experience

Customer Service Representative

Lowe’s Home Improvement – Merrillville, IN Nov 2020 – Present

Deliver exceptional service by resolving inquiries, complaints, and billing concerns.

Strengthened customer loyalty by providing timely solutions and proactive support.

Assisted customers with online ordering, troubleshooting, and navigating digital platforms.

Collaborated with sales associates and internal teams to improve customer experiences.

Preserved revenue by using refunds as a last resort, leveraging negotiation skills to resolve issues.

Healthcare Customer Service Representative

Americall Group Inc. – Merrillville, IN Feb 2016 – Sep 2020

Supported patients and families by addressing healthcare coverage, benefits, and billing inquiries.

Coordinated with providers for appointments, referrals, and authorizations.

Ensured HIPAA compliance while handling sensitive patient information.

Managed high-volume inbound calls, consistently meeting performance metrics.

Trained and mentored new hires, serving as a subject matter expert on healthcare policies.

Achieved multiple 'Employee of the Month' awards based on positive customer feedback.

Education

High School Diploma

Westside High School – Gary, IN Jun 2017

Certifications & Licenses

Driver’s License

ICD-10 Knowledge (Medical Coding)

Contact this candidate