General Manager - Store Operations & Leadership
Resume:
Erica Black
Lewisburg, Tn *****
(931}655-4186
erica37379@gmailcom
General Manager
Twice Daily • Columbia, TN
April 2016 to January 2026
Oversee daily store operations, including inventory management, scheduling, and employee
supervision for a team of 13 associates.
Manage staff recruitment, training,
Prepare and submit daily PDI paperwork, maintain accurate signage and price changes, and ensure
compliance with company and health regulations.
Order and manage stock for store merchandise and coolers three times weekly, optimizing inventory
levels to meet customer demand.
Handle all maintenance requests and ensure timely follow-up to maintain a clean, safe, and functional store environment.
Monitor sales performance, develop reports, and
identify trends to inform strategies for revenue
growth and cost control.
Build and sustain long-term customer and vendor
relationships, ensuring quality service and
competitive pricing on supplies.
Lead and motivate team members to achieve goals
through open communication, hands-on support,
and recognition programs.
Coordinate and direct activities related to
production, pricing, and promotions to drive store success.
Promote employee engagement and accountability,
creating a positive work environment centered on
teamwork and excellence.
KEY SKILLS
● Team Leadership & Traini
ng
● Customer Service Excellen
ce
● Inventory Control & Orderi
ng
● Scheduling & Payroll Admi
nistration
● Safety & Quality Complian
ce
● Equipment Operation & M
aintenance
● Floor Care (Stripping, Wax
ing, Buffing)
● Food Handling & Sanitatio
n
● Project Coordination & Tec
hnical Support
● Problem Solving & Comm
unication
Key Achievements:
Advanced from cashier
to General Manager through
consistent performance,
dedication, and leadership.
Improved
inventory
accuracy and
reduced
shrink through
efficient
ordering and
Deli Associate
Walmart • Spring Hill, TN
September 2015 to April 2016
Prepared and served deli products following
company and food safety standards.
Provided excellent customer service and assisted with product selection.
Operated slicers, scales, and other equipment
safely and efficiently.
Maintained cleanliness, restocked inventory, and ensured product freshness.
Trained new employees on proper food handling
and service procedures.
Custodial Worker
southern mangement • Chattanooga, TN
August 2013 to July 2015
Cleaned and maintained classrooms, hallways,
bathrooms, and common areas to ensure a safe,
sanitary environment.
Operated cleaning equipment such as vacuums,
floor scrubbers, and buffers to maintain floors and surfaces.
Stripped, waxed, and polished floors during
summer cleaning projects.
Replenished restroom and classroom supplies, and ensured proper handling of cleaning chemicals.
Reported maintenance needs and assisted with
minor repairs and event setups.
Followed safety protocols to maintain a hazard-free facility and supported team members with heavy
lifting when needed.
Goodman
preasure decay • Dayton, TN
July 2011 to August 2013
Assisted project teams in completing installations and repairs on schedule and within budget.
Installed and connected air valve systems on AC
units, ensuring leak prevention and quality control.
Placed tracking devices on units for performance monitoring and data collection.
tracking
processes.
Recognized
for
maintaining
top-tier
customer
satisfaction
scores and
low employee
turnover.
Implemented
new
scheduling
and payroll
processes that
increased
labor
efficiency and
operational
consistency.
Collaborated with cross-functional teams to
support project planning, execution, and progress
tracking.
Provided expert customer service, resolving issues promptly to enhance satisfaction and retention.
Maintained accurate databases and documentation, ensuring up-to-date project and service records.
EDUCATION
Northwest High School – Varnell, GA
High School Diploma
August 1999 to June 2003
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