Customer Service Specialist with Caregiving Experience

Shaquana Jones

Mt Vernon, NY

914-***-**** ************@*******.***

Objective: Seeking a full-time position where I can leverage my skills and expertise to increase customer loyalty and satisfaction.

Work Experience:

Customer Service Resolution Specialist ll Walmart - Jacksonville, FL 10/22 -01/23

Acted as a liaison

Provided product/services information

Answered questions

Resolved any emerging problems that our customer accounts might face with accuracy and efficiency

Provided text, email, and chat support

Customer Service Representative- Atena - Jacksonville, FL 08/20 -04/21

Demonstrated active listening skills

Handled large call volume in a timely manner

Maintained a positive attitude

Displayed empathy and patience

HHA Supervisor -Partners In Care - New York, NY 08/16-11/18

Handled all personal issues regarding employees’ complaints and dereliction of duties to Case Management

Communicated all pertinent shift activities to Case Management and Administrator

Monitored assignments for aides for proper workflow

Assured that all important issues were reported in a timely manner

Maintained a safe, secure, and healthy patient environment by following standards and procedures

Helped with patients’ meals and feeding, as well as basic housekeeping functions

Assisted patients in performing physical therapy exercises and with administering medication based on doctor’s orders

Delivered weekly reports to case manager and reviewed important changes in patient conditions

Hostess-Aqua Restaurant and Bar – Jacksonville, FL 10/13 – 07/16

Provided front door service, greeting, hosting, and tending to VIPs attending

Assisted bartenders, servers, and coat check personnel with cash out

Closed/Cashed out end of the night/shift

Education

High school or equivalent

Skills typing 30 WPM medical terminology HHA certified Caregiving Windows Prior customer service experience-Demonstrate excellent communication skills (written, verbal, and listening)-Ability to multi-task and perform well in a fast-paced environment. Proficiency using computers both for data entry, as well as for complex computer navigation

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