Multilingual Support and Program Assistant
Resume:
x Resume Nelys... it
Nelys Pereira
** ***** ** *** ***, Hartford, CT 06120
***********@*****.*** C: 860-***-****
Objective
To secure a challenging position in a reputable organization to expand my learnings,
knowledge, and skills.
Education
Hartford College For Women, 1985 - 1986
Coursework Completed in General Studies
Capitol Community College, 2004
Child Development Certificate
Hartford Board of Education, 2006
Speech, Language and Hearing Training Certificate
Work Experience
Support Manager - March Inc. of Manchester (Manchester, CT) Aug. 2007 — Dec. 2013
* Manage, Operate, Coordinate services in the residential program
Input staff payroll into Paychex Systems and Staff Attendance
© Manage House Finances
Assign staff to delegate duties
Maintain medical files and program documentation
Train Supportive Instructors
Maintain IP paperwork and goal development every 3 and 6 months review
Work closely with DDS to comply with licensing regulations.
Bi-lingual Receptionist - Focal Point Optical — (Farmington, CT) June 2006 - June 2007
¢ Assists walk-in clients, schedules client appointments, answers phone lines, and helps
clients with questions and issues.
Supports managers with business documentation
Efficiently processes updated client information and payments into database.
Prioritizes tasks while staying focused on several projects simultaneously; diligently
follows up on outstanding items.
Ability to multitask effectively in a fast-paced environment
© Maintains a friendly, approachable style to build relationships and always work
harmoniously with others.
¢ Bilingual in English and Spanish.
Technology snapshot: MS Office (including Word, Excel, and PowerPoint), Oracle
Calendar, and Internet savvy.
Youth Counselor - Abundant Mentoring Services (Hartford, CT) June 2004 - June 2006
¢ Conduct counseling sessions in group or individual settings to help residents cope
with problems related to family issues, abusive histories, drug and alcohol abuse, and
other issues.
Offer additional support to family members by facilitating therapeutic talking sessions
or scheduling visitations during appropriate times.
¢ Assist other staff members such as psychologists, physicians, therapists or supervisors
in developing an appropriate plan of success for each individual child on the caseload.
* Monitor each child’s progress during treatment or residence by employing
evaluations, gathering documentation and assessing specific goals.
¢ Demonstrate model behavior, appropriate communication skills and positive feedback
so resident young people can make progress with positive behavior interventions.
Ensure safety of those in residential care by following all proper regulations, safety
recommendations and procedures each day.
* Record informa Re keep track of
problem behaviors or unsafe conditions in the facilitv.
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