Client Care Leader with Hospitality Expertise

Mackenzie Keizur

**** *** *** *, ***. ***, Seattle, WA 98109

Cell: 425-***-**** *********.******@*****.***

Resourceful Client Care Manager and hospitality professional with extensive experience in customer service, communications, and team leadership. Skilled at building client relationships, streamlining operations, and training high-performing teams. Adept at thriving in fast-paced environments and delivering exceptional service.

Professional Experience

Client Care Coordinator– Pacific Behavioral Healthcare, Bellevue, WA

May 2025 – Present

●Serve as the primary contact for client inquiries, ensuring a compassionate and professional experience aligned with the practice’s therapeutic mission.

●Coordinate scheduling for 30+ licensed therapists, managing over 100 weekly appointments.

●Maintain accurate, HIPAA-compliant records using SimplePractice.

Server – Castilla, Bellevue, WA

Nov 2023 – Dec 2024

●Delivered seamless guest experiences by rotating between serving, bartending, and food running.

●Utilized Spanish language skills to enhance cultural authenticity and communication with guests.

●Strengthened bartending expertise in a dynamic, team-focused environment.

Server Team Trainer – STK Steakhouse, Bellevue, WA

Jul 2021 – December 2023

●Train and mentor new staff to uphold menu knowledge and service standards.

●Excel in a high-energy environment, maintaining professionalism under pressure.

●Contribute to a vibrant team atmosphere by modeling exceptional customer service.

Server Lead – Din Tai Fung, Bellevue, WA

Jul 2017 – Mar 2020

●Trained and supported team members to ensure operational success.

●Effectively multitasked across departments in a demanding, fast-paced setting.

Banquet Captain – McCormick & Schmick’s, Bellevue, WA

Apr 2013 – Feb 2019

●Coordinated up to 20 private events monthly for groups of up to 100 guests.

●Oversaw event setup, menu execution, and guest satisfaction.

●Recognized as the only employee to pass a server audit by Landry’s Regional Directors (Apr 2018).

Enterprise Account Manager – CardTapp, Bellevue, WA

Sep 2015 – Mar 2017

●Managed relationships with enterprise clients purchasing 50+ units

●Delivered national training presentations to large audiences.

●Drove customer retention and satisfaction while resolving billing issues using Salesforce, Zendesk, and Stripe.

Internships

●Merchandise & Marketing Intern – Macklemore LLC, Seattle, WA (Sep 2013 – Jan 2014)

●Production Intern – New Day Northwest Television, Seattle, WA (Jan 2013 – Mar 2013)

●Talent Management Intern – New Wave Management, Los Angeles, CA (May 2011 – Aug 2011)

Education

B.A. Media Communications – University of Washington (Sep 2012 – Mar 2014)

A.A. Communications – Bellevue College (Sep 2011 – Jun 2012)

Reference Available Upon Request

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