Customer Service Associate
Resume:
Ana V. Gasquez
St. Augustine, FL
***********@******.***
LinkedIn: anavgasquez
SKILLS
● Bilingual Communication (English &
Spanish)
● Customer Service and Client Support
● Cash Handling & POS Systems
● Data Entry & Record Keeping
● Phone & In-Person Communication
● Inventory Management & Stocking
● Time Management and Multitasking
● Attention to Detail & Accuracy
● Team Collaboration in Fast-Paced
Environments
● Handling Sensitive / Confidential
Information
WORK EXPERIENCE
The Learning Experience - Nocatee, FL - Preschool Teacher, Early Education 2025 - Current
● Managed the daily care, safety and routines of up to 20 preschool-aged children, maintaining a calm, and structured environment.
● Communicated consistently with families and staff while maintaining accurate records, updates, and documentation.
● Supported emotional regulation, social development, and positive behavior through calm guidance, and routine-based care.
Bealls Florida - St. Augustine, FL - Sales Associate 2024 - 2025
● Increased customer loyalty program sign-ups by 20% through proactive education and personalized recommendations.
● Optimized merchandising and inventory flow, ensuring a 98% compliance rate with brand standards.
● Enhanced sales by 15% through product recommendations that improved customer shopping experiences.
Borland Groover - St. Augustine, FL - Medical Office Specialist 2023 - 2024
● Managed scheduling & daily operations for 11 physicians, handling 80-100 patients per day in a high-volume medical office.
● Increased patient intake by 40% by streamlining referral follow-ups, reducing scheduling delays.
● Developed a physician-nurse communication system, reducing response times and improving patient flow.
● Ensured 100% billing accuracy, reducing claim rejections and improving processing speed.
Target - Portland, OR & St. Augustine, FL - Style Expert / Fulfillment Team 2019 - 2023
● Reduced markdown losses by 30% through improved inventory tracking and stock rotation.
● Increased sales by 15% by implementing strategic product recommendations and enhancing customer engagement.
● Boosted fulfillment efficiency by 25%, reducing order errors and meeting delivery targets.
● Trained and mentored 10+ employees, improving onboarding efficiency and peak-season performance.
EDUCATION
Saint John River State College, St. Augustine, FL - Associate of the Arts In Progress
VOLUNTEERING
Guardian Ad Litem of Saint Johns County - 2025 - present
● Advocate for the best interests of children in the foster care system, providing stability, support, and a voice in the courtroom.
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