Operations & Administrative Professional with Leadership Experience

Madhurpreet Kaur

(***) *** – **** ************@*****.***

RELEVANT EXPERIENCE

Reliance Heating & Air, Cumming, GA — Office Support Staff

March 2023 – Aug 2023

Maintained and streamlined filing and records systems, ensuring compliance with office procedures

Provided comprehensive administrative support, coordinating daily operations to maximize workflow efficiency

Served as the professional first point of contact for clients, managing calls and correspondence

Handled confidential documents with accuracy and integrity, adhering to company policies and privacy standards

Gas Station Sunoco, Cumming, GA — General Manager

Jan 2015 – March 2020

Promoted from associate to General Manager within months, overseeing daily operations of a high-volume location

Supervised scheduling, training, and performance management of staff to ensure service consistency and compliance

Directed inventory management, vendor relations, and ordering to maintain supply and reduce shortages

Implemented process improvements that boosted operational efficiency and customer satisfaction

Freelance Tutor, New Delhi, India

Jan 2012 – Oct 2014

Delivered personalized academic support, reinforcing core concepts through one-on-one sessions

Communicated progress with parents, ensuring transparency and collaborative improvement

Designed tailored lesson plans to support exam prep, homework completion, and study skills, leading to measurable academic gains

Expanded client base through referrals, managing a successful independent tutoring practice

Bluebird Flight Academy, New Delhi, India — Customer Service Representative

May 2013 – June 2014

Responded to customer inquiries via phone and email, ensuring timely and professional resolutions

Assisted students with enrollment and scheduling, providing accurate guidance and support

Maintained organized records of interactions to ensure smooth operations and compliance

Resolved concerns promptly, contributing to a positive client experience and academy reputation

Educating Consultant, New Delhi, India — Summer Job: Personality Development Courses

May 2012 – Aug 2014

Conducted workshops on communication, confidence building, and workplace readiness

Taught body language, presentation, and etiquette skills to strengthen participants’ presence

Designed engaging lessons for children and teens, building life skills and self-awareness

Enhanced participants’ self-presentation, resulting in improved confidence and performance

SpiceJet Airlines, New Delhi, India — Senior Representative Executive

Feb 2007 – Jan 2011

Led a team of 70 customer service agents, resolving escalated concerns in a high-pressure environment

Served as the final escalation point for customer issues, ensuring swift and effective resolutions

Implemented proactive communication strategies, including automated systems, to manage heavy call volumes during disruptions

Consistently drove top team performance, achieving the highest satisfaction ratings and receiving multiple departmental awards

EDUCATION

B.Com — Shridhar University, 2011–2013

National Academy of Teacher Training (NATT), 2013–2014

Diploma in Aviation, Hospitality & Travel & Tourism, 2006–2007

SKILLS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access)

Strong leadership and interpersonal skills; experienced in training and motivating teams

Excellent organizational, time management, and conflict resolution abilities

Proactive problem-solver, capable of working independently and under pressure

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