IT Support Specialist with Network & Tech Proficiency

IVAN NIKOLAEV

Brooklyn, NY, USA

971-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

IT Support / Desktop Support Specialist with over 10 years of experience providing technical assistance in enterprise and field environments. Strong background in hardware and software troubleshooting, network support, user assistance, and incident resolution. Proven ability to diagnose issues, follow escalation procedures, and deliver reliable customer-focused technical support.

TECHNICAL SKILLS

• Desktop & End-User Support

• Hardware & Software Troubleshooting

• Windows & macOS

• LAN, TCP/IP, VPN

• Routers, Wi-Fi Extenders

• Microsoft Office / Office 365

• Network Diagnostics

• Incident & Ticket Resolution

• Customer Service & Technical Communication

PROFESSIONAL EXPERIENCE

IT SUPPORT / FIELD TECHNICIAN

ITG (Optimum) — Hendersonville, TN, USA

03/2025 – Present

• Provided on-site and remote technical support for network and internet services • Troubleshot hardware, software, and connectivity issues for end users

• Configured routers, Wi-Fi extenders, and residential network equipment

• Diagnosed service disruptions and restored connectivity efficiently

• Documented incidents and resolution steps

IT SUPPORT TECHNICIAN

BeON Connect Inc. (Ziply) — Kent, WA, USA

03/2024 – 03/2025

• Supported customers with internet, network, and voice service issues

• Installed and configured network devices and Optical Network Terminals • Performed diagnostics and corrected connectivity problems

• Delivered customer-focused technical assistance on-site

FRONT END WEB DEVELOPER

New School — Rivne, Ukraine

12/2020 – 05/2023

• Supported and maintained web applications to ensure stable operation

• Collaborated with development teams to troubleshoot application issues

• Tested, debugged, and optimized applications across browsers and devices

QA TESTER

Volia Soft — Rivne, Ukraine

01/2018 – 01/2020

• Executed functional and regression testing

• Documented defects and verified fixes

• Assisted development teams in maintaining application quality

COMPUTER NETWORK TECHNICIAN

NAIS — Kyiv, Ukraine

09/2007 – 08/2017

• Provided technical support for network and computer systems

• Diagnosed and resolved hardware, software, and connectivity issues • Supported internal users and departments

EDUCATION

Master of Science — Applied Mathematics and Computer Science

National University of Water and Environmental Engineering, Rivne, Ukraine

LANGUAGES

English, Ukrainian, Russian

Valid driver’s license

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