Operations Leadership with 30+ Years Experience
Resume:
DEADRICK A. ROLAND
Houston, TX 281-***-**** ********@*******.***
PROFESSIONAL SUMMARY
Results-driven Operations and Customer Service Leader with over 30 years of experience managing high-volume operations, coordinating teams, maintaining safety and compliance standards, and delivering exceptional service in fast-paced environments. Proven ability to work under pressure, manage multiple priorities, and communicate clearly across operational teams and customer-facing roles. CORE COMPETENCIES
Customer Service Excellence • Operations Coordination • Safety & Compliance • Time-Critical Operations • Team Leadership • Radio & Phone Communication • Documentation & Reporting • Scheduling & Logistics • Computer Proficiency
PROFESSIONAL EXPERIENCE
POParazzi’s Popcorn – Houston, TX
Operations Manager 2009 – Present
Direct daily operations in a high-volume, customer-focused environment requiring precision, safety awareness, and on-time service. Coordinate staff scheduling, workflow, and task execution under tight deadlines. Maintain operational records, inventory logs, and compliance documentation. Resolve customer concerns professionally and communicate clearly via phone, in person, and written reports. Kuttin Edge Barber Shop – Houston, TX
Operations Executive Officer / Owner February 1989 – 2021 Oversaw full operations including opening and closing procedures, staff supervision, scheduling, and customer service. Coordinated multiple service providers in a fast-paced environment, ensuring efficient workflow and rapid service turnaround. Maintained facility safety, cleanliness, regulatory compliance, and professional appearance standards.
Texas Instruments – Austin, TX
Human Resource Representative 1978 – 1988
Supported daily operations through employee coordination, documentation management, and compliance with company policies and safety standards. Prepared reports, maintained confidential records, and served as a point of contact for internal staff communications. ADDITIONAL QUALIFICATIONS
Strong written and verbal communication skills • Ability to work under pressure • Safety-focused mindset • Detail-oriented documentation • Professional appearance • Team-oriented approach • Flexible schedule availability
DEADRICK A. ROLAND
Houston, TX
********@*******.***
Dear Hiring Manager,
I am writing to express my interest in the Operations Agent / Ground Services position. With decades of experience leading operations, coordinating teams, and delivering consistent, high-quality customer service in fast-paced environments, I bring a strong foundation well-suited for airport and aircraft ground operations. Throughout my career, I have been responsible for opening and closing operations, coordinating personnel, managing time-sensitive workflows, maintaining safety and compliance standards, and communicating clearly with both customers and staff. My background has required calm decision-making under pressure, attention to detail, and the ability to manage multiple operational functions simultaneously. I am highly customer-focused, safety-conscious, and comfortable working in demanding operational environments. I take pride in maintaining a professional appearance, following procedures, and supporting team success. I am confident my experience, work ethic, and adaptability would allow me to contribute positively to your ground operations team.
Thank you for your time and consideration. I would welcome the opportunity to further discuss how my experience aligns with your operational needs.
Sincerely,
Deadrick A. Roland
Contact this candidate