Bartender/Events Assistant with Leadership Experience
Resume:
Mckenzie jordan
Villa Rica, GA *****
********.*.******@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Bartender/Server
Longhorn Steakhouse-Douglasville, GA
January 2018 to Present
• Managed a team of XX bartenders, providing training and guidance to ensure exceptional customer service
• Created signature cocktails that became popular among customers, contributing to an XX% increase in repeat business
• Maintained inventory levels by conducting regular stock checks and placing orders as needed
• Developed and implemented new cocktail menu, resulting in a XX% increase in sales
• Provided exceptional customer service by promptly addressing any issues or concerns raised by patrons
• Trained staff on proper bartending techniques, including mixology skills and responsible alcohol service practices
Assistant Manager
Carrabba's Italian Grill-Douglasville, GA
January 2012 to January 2018
• Planned and executed corporate events, including conferences, seminars, and product launches
• Collaborated with clients to understand their event objectives and developed customized event plans to meet their needs
• Negotiated contracts with vendors to ensure cost-effective services while maintaining high quality standards
• Coordinated all aspects of event setup, including audiovisual equipment, seating arrangements, and decorations
• Oversaw registration processes for attendees, ensuring accurate data collection and timely communication
• Managed on-site staff during events, providing clear instructions and support throughout the duration of the event
• Maintained strong relationships with key stakeholders such as venues, caterers, entertainers, and suppliers
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Customer service representative
Superior printing company
January 2006 to 2015
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Cashier/Customer Service
Harbor Freight Tools-Douglasville, GA
January 2010 to January 2013
• Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Maintained a clean and organized cashier station, ensuring efficient workflow for both customers and colleagues
• Managed cash register reconciliation at the end of each shift, balancing sales totals with cash on hand
• Utilized point-of-sale (POS) system to process orders accurately while maintaining high transaction speed
• Handled large volumes of cash securely, following established protocols for safekeeping and depositing funds
Education
Upper secondary education
HS
Alexander high school
Skills
• Collaboration
• Beer knowledge
• Bartending
• Wine service
• Numeracy
• Data entry
• Spirits experience
• Objection handling (sales technique)
• Customer service
• Food safety
• Retail sales transactions
• Writing skills
• Basic math
• Microsoft Excel
• Phone etiquette
• Sales
• Overseeing training
• Client interaction via phone calls
• Customer support
• Restaurant management
• Syrup preparation
• Complaint handling
• Time management
• Attention to detail
• POS systems
• Prospecting
• POS
• Fine dining experience
• Bar supply restocking
• Team management
• Computer operation
• Cash handling
• Mobile devices
• Processing cash transactions
• Handling customer inquiries
• Food & beverage industry
• Wine knowledge
• Staff scheduling
• Serving
• Restaurant experience
• Management
Languages
• English
Certifications and Licenses
ServSafe
TIPS
Driver's License
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