Versatile Operations and Customer Service Leader

Patricia Kussoy

**** ********* *** ***** *** Vegas, NV 89122

*******@*****.*** 702-***-****

EXPERIENCE

LeafFilter – Las Vegas, NV March 2025- Present

Provide customer service to client, scheduling of appointments, check installer chargebacks and pay outs. William Sonoma, Inc. – Summerlin, NV August 2016 to January 2025 Current position – Supervisor for the BS3 NW/NC, SW/SC Territory, Resale Tax and Bulk Gift Card Departments Earlier Positions – B2B Supervisor for Resale Tax, Bulk Gift Card Purchases, and NW/NC Territory, B2B Senior Lead for both Williams Sonoma Brands and Rejuvenation Customer Service Representative – Williams Sonoma Brands and Rejuvenation Departments – Furniture, Business Sales and ERT, Seasonal Lead in Business Sales, Rejuvenation Trade Extensive experience in managing the resale tax team, ensuring compliance and operational efficiency. Strong leadership abilities with a focus on team development and performance. Skilled in generating reports, processing quotes, orders, and other sales request. Fostering positive relationships with team members, Account Executives and management. Committed to delivering exceptional service and achieving goals. A Touch of Enchantment Salon –Henderson, NV December 2004–August 2016 Cosmetologist

Provide extensive cosmetology services while evaluating the customers mental state and delivering exceptional customer service to residents and their families. Manage monthly statements. Thursday Salon & Hair Replacement – Calabasas, CA April 2003-October 2004 Cosmetologist

Provide thorough cosmetology services, answer phones, set appointments, product sales, and hair and nail services.

Worldwide Imaging – Van Nuys, CA June 1998 – March 2003 Office Manager

Calculating weekly payroll, processing client billings and monthly statements, answering phones, shipping product, and bank deposits.

Overland Mechanical – Van Nuys, CA April 1985 – May 1998 Office Manager

Complete job cost reports, order materials needed for job sites, obtaining releases from suppliers, process payments to subcontractors and suppliers, calculating payroll to field employees and office staff. Process monthly union reports.

EDUCATION/CERTIFICATION

Marinello’s School of Beauty – Cosmetology License Renewal – 2017 Pierce College – General Attended 1983-1985

El Camino Real H.S. – Graduated Diploma - 1982

VOLUNTEER WORK

Crossroads Community Church 2011- Current

Children’s Nursery & Zingo, Youth Group Ministry, Café and Barista, Stage Lighting, Information Booth, Fold Flyers weekly for Sunday Morning Services, Mexico Mission Trip

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