Entry-Level Warehouse Worker with Forklift Certification
Resume:
LIJO GEORGE
Alpharetta, GA *****
Phone: +1-470-***-****
Email: *****@*****.***
PROFESSIONAL SUMMARY
Motivated graduate seeking a customer service–focused role, bringing strong communication, interpersonal, and problem-solving skills. Passionate about delivering excellent service while contributing to team success and positive customer experiences. Experienced in customer service, multitasking, and time management, with a proven ability to adapt quickly and learn new skills. Background includes work as a Dual Fuel Smart Meter and Gas Engineer, combining technical expertise with strong customer engagement and a solid record in safety compliance, installation, maintenance, and customer education. Dedicated to professionalism, efficiency, and delivering a positive experience to every customer. Confident in handling enquiries, managing challenging situations professionally, and building positive relationships with customers. Committed to maintaining high service standards, promoting customer satisfaction, and representing the organisation in a professional and approachable manner.
KEY SKILLS
• Problem Solving
• Team Player
• Time Management
• Customer Relations
• Adaptability
• Health & Safety Compliance
• Risk Assessment
• Safety Standards
• Gas Safety Regulations
• Smart Metering Systems
• Fault Diagnosis
• Warehouse Organization
• Warehouse Safety
PROFESSIONAL EXPERIENCE
Warehouse Associate
Home Depot, Alpharetta, GA
December 2024 – Present
• Dependable warehouse team member focused on efficient operations and strict safety standards.
• Demonstrated strong organizational skills and attention to detail in inventory management.
• Safely operated machinery for loading, unloading, sorting, staging, and transporting products.
• Moved products and equipment to designated locations to maintain clean and organized workspaces.
• Adhered to company policies for safe storage of goods.
• Reported inventory discrepancies and stock requirements to supervisors.
• Maintained facility equipment and materials in a clean, neat, and orderly condition.
Dual Fuel Engineer
MPAAS Ltd, London, United Kingdom
June 2023 – July 2025
• Installed Dual Fuel Smart Meters as part of the Smart Government mandate to reduce carbon emissions and improve energy management.
• Responsible for safe installation, exchange, commissioning, decommissioning, and maintenance of gas and electric smart metering systems.
• Explained system functionality and provided up-to-date energy efficiency advice to customers.
• Performed testing in line with industry standards and codes of practice.
• Worked at heights, handled heavy equipment, and operated in confined spaces safely.
• Collected and deposited meters at designated storage facilities.
• Completed all associated administrative documentation accurately.
• Met and exceeded performance targets while adhering to strict health and safety procedures.
• Worked as a subcontractor for EDF Energy, one of the UK’s largest energy suppliers.
• Participated in ongoing training to enhance skills and technical knowledge.
• Collaborated effectively with colleagues to complete daily tasks.
Self-Employed Gas Engineer
Absolute Heatings, London, United Kingdom
September 2014 – June 2023
• Installed, serviced, and repaired heating systems in compliance with safety regulations and manufacturer specifications.
• Conducted inspections and testing to ensure safe and efficient operation of gas systems and appliances.
• Diagnosed and resolved technical issues, demonstrating strong troubleshooting abilities.
• Delivered excellent customer service, clearly explaining technical information and recommendations.
• Maintained accurate work records, including maintenance schedules and repair documentation.
• Conducted safety inspections in line with Health and Safety regulations.
• Completed required training courses to stay current with industry standards.
• Prepared accurate estimates prior to commencing work.
• Followed manufacturer instructions when installing new gas systems or components.
• Maintained all records in accordance with Gas Safe Register requirements.
Trainee Gas Engineer
Interserve Ltd, London, United Kingdom
March 2012 – July 2014
• Gained hands-on experience in gas boiler servicing and breakdowns.
• Participated in structured training sessions to develop technical skills.
• Assisted in daily operations while maintaining health and safety compliance.
• Developed problem-solving skills through customer troubleshooting tasks.
• Built effective working relationships with team members to improve productivity.
• Completed on-the-job training and demonstrated learning progress to supervisors.
• Assisted with various tasks under the guidance of mentors and supervisors.
Customer Service Assistant
Tesco Express, London, United Kingdom
November 2008 – July 2011
• Provided excellent customer service with a friendly and positive attitude.
• Managed stock levels and ensured shelves were fully stocked.
• Assisted customers with product inquiries using strong product knowledge.
• Attended staff meetings to discuss service improvement strategies.
• Conducted regular inventory checks and restocked items as required.
• Maintained a clean and organized work area.
• Offered product advice tailored to individual customer needs.
• Ensured compliance with health and safety regulations.
• Processed cash payments accurately and efficiently.
• Greeted customers warmly and created a welcoming store environment.
• Informed customers about promotions, discounts, and special offers.
Sales Assistant
St. Paul’s Bookstore, London, UK
June 2006 – September 2008
• Assisted with merchandising, shelf stocking, and display setup.
• Operated cash registers and handled transactions accurately.
• Provided strong customer service and built relationships with key clients.
• Assisted customers with returns and refunds.
• Maintained clean and organized store aisles.
• Managed store operations during supervisor absences.
• Responded to customer inquiries and escalated issues when necessary.
• Built positive working relationships with colleagues and corporate contacts.
Personal Butler
Qatar Royal Family, Doha, Qatar
November 2001 – April 2006
• Managed private concierge and personal assistant services, including international travel planning.
• Coordinated flights, accommodations, logistics, and on-ground support.
• Delivered highly personalized, seamless, and stress-free luxury experiences.
• Maintained strict safety compliance while performing duties around the property.
• Executed daily operations with exceptional attention to quality and detail.
• Anticipated employer needs to ensure comfort and satisfaction.
• Coordinated transportation for meetings and special events.
• Handled housekeeping, laundry, errands, and event organization.
Restaurant Captain
Radisson Blu Hotels & Suites, Chennai, India
January 1999 – May 2001
• Supervised teams of waiters and bartenders to ensure high service standards.
• Developed marketing initiatives to increase local customer engagement.
• Coordinated private events and promotional activities within the restaurant.
• Analyzed customer feedback to identify and implement service improvements.
Trainee Restaurant Captain, Chennai, India
Hotel Abu Palace — November 1997 – November 1998
• Built relationships with co-workers and team members to increase work productivity.
• Gained experience in problem-solving and troubleshooting issues for customers.
• Completed on-the-job training sessions and demonstrated learned skills to supervisors.
• Shadowed employees to learn job duties and develop skills.
• Attended workshops, seminars, and training sessions to enhance professional development.
• Assisted with various tasks and projects under the guidance of mentors and supervisors.
• Collaborated with team members to complete tasks and achieve training objectives.
EDUCATION
Forklift Operator Safety Training
Liftoff Certifications — October 2025
Dual Fuel Smart Meter Engineer
Smart Metering (Electricity) Multi-rate
Smart Metering (Electricity) Single Phase
Smart Metering (Electricity) Single Phase off Multi-phase
Logic 4 Training — July 2023
Level 3 Diploma in Gas Utilisation: Core Skills and Knowledge
East Berkshire College — September 2012
Bachelor’s Degree in Hotel Management & Catering Technology, India
University of Chennai — April 1997
LANGUAGES
• English — Fluent
• Hindi — Fluent
• Tamil — Fluent
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