Customer Care Specialist (Part-Time Flexible)
Resume:
Virginia Mary-Christine Rasor
Professional Summary
Dedicated professional consistently acknowledged by upper management for delivering exceptional customer service and maintaining high levels of customer retention. Meticulous attention to detail and strong decision- making abilities enable effective problem-solving and creative solutions. Proven track record of success in providing top-notch service, confident in ability to positively contribute to any team or organization. Work History
Anywhere Works - Work-at-home Customer Service Expert Rockledge, FL
01/2020 -03-2025
• Responsible for inbound Sales and Customer Service support calls for numerous clients in all types of professional industries.
• Managed high-stress situations while maintaining exceptional service.
• Exceeded performance targets consistently through diligence, attention to detail, and strong problem-solving abilities.
• Mentored junior staff, resulting in increased productivity and improved performance metrics.
• Held top 10% of Customer Support Agents since March 2021, managing a call volume of 100+ calls a day.
• Developed comprehensive training materials to enhance the skills of new hires and existing employees.
• Streamlined processes for improved efficiency in handling customer inquiries.
Concentrix - Work-at-home Customer Service Support Cocoa, FL
04/2019 - 09/2019
• Responsible for inbound technical and support calls for a top multinational, large International Technology firm
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written communication
• Contract ended
Partners Federal Credit Union a Walt Disney Family Member - Corporate Human Resource Analyst
Orlando, FL
08/2012 - 12/2016
********.*****@*****.***
Rockledge, FL 32955
Online Profile
Skills
• Attention to Detail
• Team Collaboration
• Case Resolution Management
• Business Development
• Contract Document Preparation
• Policy Development
• Procedure Implementation
• Marketing
• Time management
• Critical thinking
• Active listening
• Problem resolution
Education
08/2011
Eastern Florida State College
Cocoa, FL
Professional Certification: Business and
Human Resources
Certifications
• Microsoft Office Specialist (MOS)
Certification
• Responsible for analyzing department staffing, evaluating additional staffing needs, recruitment, and internal placement.
• Developed training programs for Leadership, Business Partners, and Recruiting Teams in interviewing and selecting the best candidate for open positions with potential for growth within the Company.
• Consulted with stakeholders to gather requirements and prioritize resource needs based on organizational objectives.
• Maintained detailed records of all resources utilized throughout projects, facilitating accurate reporting and post-project evaluations.
• Provided training on best practices in resource management, enhancing team capabilities and performance.
• Implemented tracking systems for monitoring resource usage, enabling proactive adjustments as needed.
• Responsible for organization of annual Company-wide Team Building Days
• Semi-retired
Protean Careers International Through Kaiser at Brevard Workplace - Contract Certified Career Coach and Trainer
Cocoa, FL
06/2009 - 08/2012
• Responsible for the development of all training programs including strategic design, development, delivery, and execution of on-line webinars and in-classroom programs
• Proficient in conducting development training and workshops in addition to evaluating, modifying, and improving existing programs.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 83%.
• Tracked client progress and adjusted coaching strategies accordingly to ensure continuous improvement and goal attainment.
• Enhanced client career progression by providing personalized coaching sessions tailored to individual goals and strengths.
• Contract ended
American Container Net, Inc. - Corporate Administrator Orlando, FL
08/1990 - 04/2009
• Responsible for Corporate marketing and customer service over six (6) divisions, which included contract administration, managing environmental audit packages and requests, and support services to the top-level management.
• Maintained compliance with industry regulations through diligent record-keeping and adherence to established policies and procedures.
• Provided comprehensive support to executive leadership team members with travel arrangements, calendar management, and meeting coordination.
• Managed sensitive legal documentation including contracts, agreements, and intellectual property filings ensuring protection of company assets.
• OSHA Certified
• Salesforce Certified Administrator
• Managed complex scheduling tasks, ensuring timely completion of projects and optimal allocation of resources.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Hired and trained staff, established and monitored goals, conducted performance reviews, and created developmental plans for continued growth.
• Company sold
Technical Experience
• SAP – Software Solutions
• Operating systems up to and including Microsoft Windows 7 and 10
• Complete Microsoft Office Suite 2003-2010, including extensive use in spreadsheets, desktop Publisher, and Power Point
• Act 2000 (Customer Relationship Management Software)
• Quicken Deluxe 2020-2024
• Intuit QuickBooks
• Microsoft Office Suite including Teams
• G Suite
• ADP Payroll
Professional Accomplishments
• Increased revenues by 82% within 6 months of implementing new customer policies and procedures program.
• Documented workflows and executed comprehensive program for client resolutions which reduced error ratio to less than half (from 73% to 34%) and time consumption by a quarter (from 77% to 19%).
• Evaluated costs/production to establish the best vendor base, resulting in saving the company $22,000 per quarter (or $88,000 per year)
• Performed a time-management study of established method of dispatching coordination found to be outdated, investigated alternative options, which resulted in the purchase of new, more efficient software implementation (cost savings in man hours of over eighty-seven man- hours per week).
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