Administrative Professional with Office & Customer Service Expertise

Doreen Brennan

Hubert, NC

732-***-**** ***********@*****.***

Profile

Administrative and customer service professional with excellent organizational, multi-tasking, and communication skills.

Skills

Customer Service and Sales, Typing 85 wpm, Oracle, Microsoft Word, Excel, Outlook, One Note, Power Point, Drop Box

Experience

Administrative Assistant for Director of Marketing and Director of Nursing, Brandywine at The Sycamore; Shrewsbury, NJ – March 2023 – January 2025

Provide administrative support to the Director of Marketing and Director of Nursing

Provide daily tours for visitors and potential residents

Assist with move-ins of new residents

Answer phone inquiries

Order office supplies

Scheduling of all doctor and medical appointments for residents including arranging for transportation

Planning marketing events

Order medical supplies

Order marketing materials to help achieve sales quotas

Assisted with coverage for all departments

Assisted with personal needs of residents

Executive Assistant, The Arc of Monmouth; Tinton Falls, NJ – October 2022 – March 2023

Provide administrative support to the Executive Director and Senior Management

Maintain calendar and schedule of Senior Management team

Coordinate events with departmental heads

Assist Director of Finance with invoicing of vendors

Attend, organize and record minutes of Board meetings

Maintain a professional and helpful demeanor to internal and external clients

Greet visitors and provide exceptional customer service

Assist Development Department with event coordination, sponsorship opportunities and fundraising committee meetings

Receptionist/Medical Billing Specialist, Foot & Ankle Center; Howell/Brick, NJ – July 2021 – September 2022

Serve as the main point of contact for the office with a friendly and professional demeanor

Greet and check in patients, schedule and confirm appointments, and update patient records

Verify insurance benefits and accurately submit insurance claims

General administrative duties

Medical assist duties such as preparing examination rooms, sanitizing medical equipment, and ordering supplies

Keep track of inventory

Client Guidance Liaison, CEO Warrior; East Brunswick, NJ – August 2020 – June 2021

Act as a liaison between clients and business development team regarding client’s membership status and progress, and devise a plan to increase their business’s success

Reach out to clients to discuss business objectives, areas for improvement, and provide training materials

Provide tools unique to each client for best business practices for training and development, advertising and marketing, and customer service

Facilitate seminars, internal meetings, and notify member of upcoming events pertinent to their business needs

Dispatcher/Customer Service Representative, AJ Perri; Tinton Falls, NJ – June 2017 – April 2020

Provide outstanding customer service and troubleshooting for customer technical issues including scheduling technician appointments and promoting discount services

Dispatch technicians to various job locations and keep an organized and current schedule to ensure customer needs are met

Provide quality assurance, accuracy and efficiency, particularly during high demand seasons

Coach and mentor other representatives to ensure consistent, quality performance

Account Specialist, Trinity Solar; Wall, NJ – October 2014 – February 2017

Create customer accounts and contracts including compiling client information, calculating and graphing monthly utility invoice

Create solar panel designs for clients, perform title searches, and credit check verifications

Review all customer contracts and signatures for accuracy and legal verification

Assist all Trinity Direct representatives with uploading documentation; review all required documents; and maintain a current calendar for each state

Education/Certifications

Gibbs College: Two Year Business Program

Certified CPR Instructor

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