Operations and Events Coordinator with Leadership Experience
Resume:
Anand Kumar
Assistant Manager
Montego Bay, Saint James 876-***-**** **************@*****.***
Market Research Project
Management Business
Continuity Planning
Inventory Management
Issue Research
Marketing Strategy
Decision Making
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Business Development
Customer Relationship Management
CUSTOMER SERVICE REPRESENTATIVE/ENGAGEMENT COORDINATOR 10/2021 - 12/2023
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Time Management
Troubleshoot service issues
• Multitasking
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Risk Management
Quality Assurance
Written Communication
Self - Motivated
Customer orientated
Excellent leadership skill
Tremendous confidence
My goal is to deliver outstanding services to both internal and external customers while acquiring relevant knowledge in my field. I strive to collaborate effectively with my colleagues and superiors. As an adaptable trainee, I am eager to excel in all organizational and administrative responsibilities. I quickly understand and fulfill the logistical demands of any company's operations. I am committed to ensuring swift and precise completion of all assigned tasks without the need for prolonged supervision.
Assistant Manager 09/2021 - 11/2025
Classic Events And Decor JA - Montego Bay
• Kept staff aware of requirements and coordinated event activities, spotting and correcting problems at different stages.
I worked with clients to understand requirements and preferences and proposed ideas to improve the success of each event.
Planned and coordinated event rentals, set up plans, and staffing. Managed event registrations and attendee data, resulting in streamlined processes and improved attendee experience.
Engaged with customers and guests to monitor satisfaction and achieve event goals. Maintained on-site presence during events to consistently meet quality expectations. Oversaw logistics, timelines, and vendor coordination to execute high-quality experiences for attendees and stakeholders.
Planned and executed conferences and seminars, driving seamless coordination of logistics, vendors, and schedules.
Design decals, vinyl designs, feather banners, etc. for clients to highlight their products and services. Implemented registration processes, including online registration systems, for efficient attendee management. Coordinated with marketing teams to create promotional materials for events.
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Skills
Profile
Employment
Spot Valley High School - Montego Bay High School Diploma 06/2019
Seven (7) CXC Subjects including Mathematics, English and Information Technology
Heart Trust NTA - Montego Bay Associate of Business Administration Business Administration, 09/2020
EXAMINATION DEPOT ASSISTANT 11/2019 - 12/2019
Montego Bay Examination Depot - Montego Bay
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Issue Driver License Exams.
Make appointments for Driver License Exams.
Direct other members of staff and give instruction on how to complete the exam. File and sort important documentation concerning Driver License matters. DATA COLLECTOR/INTERVIEWER 06/2015 - 06/2019
National Housing Trust (NHT) - Montego Bay
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Distribute questionnaires throughout respective districts. Conduct interviews with residents to obtain knowledge of area and their respective households. Account for the amount of questionnaires issued and ensure that enough was done for each district. HEART TRAINEE 07/2019 - 08/2019
National Commercial Bank (NCB) - Montego Bay
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Filing and uploading customer documents.
Assisting with retail banking and other forms of commercial banking. Organize customer documents and provide timely reports and updates on customer affairs. Supported and handled basic tasks to improve team operations. Delivered documentation and materials to project managers and employees. Kept updated list of employee communication and contacts for office reference. Emailed newsletters, answered telephones, and filed documents. Attend meetings and various training sessions to learn new information and develop career and personal skills.
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Reading and learning about other cultures and religions from different countries. Learning new languages.
Playing basketball.
Playing video games.
Cooking and exploring new and unusual cuisines.
Voluntary work for HEART assisting with on-the-spot mobile training at the Montego Bay Convention Center. Assisting with the Annual Senior Citizen Champion at the Catherine Hall Stadium in 2018. Taking and tallying the score for the field events. Guiding the Parishes to their respective area.
Voluntary activities for Clubs such as 4H, Key Club and Science and environmental club including beach cleanup Conduent Inc. - Montego Bay
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Answered inbound calls to greet and assist customers with various needs and questions. Researched assistance was requested and offered accurate information to resolve issues and respond to inquiries. Resolved customer inquiries, complaints, and issues, providing insightful great problem and conflict resolution skills. Great communication skills.
Profound initiative skills.
Excellent eye for precise detail.
Education
Hobbies and Interests
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