Entry-Level Data/Administrative Specialist (WFH)

KIMBERLEY L BROOKS

**** ****** ******, ******, ******* 32712 407-***-**** ************@*****.***

PROFESSIONAL PROFILE

Dedicated professional seeking an entry level position in a WFH/Remote Typing/Data/Alphanumeric and or Processing, no client or participant contact. Will provide concrete performance of reaching deadlines ahead of time through strict self-discipline, enthusiasm, and determinations. Confident with communication, writing skills, and public speaking.

AREAS OF EXPERTISE

Management of Customer/Patient/Participant-sensitive data and software/files

Analyze and research data to ensure proper completion of forms for specific responsibilities

Proficient with Excel, Word, Outlook, Sharefile/Sharepoint, Citrix and Salesforce

Exceptional organizational skills, strong attention to detail and ability to multi-task between two monitors

Meet or exceed metrics on a consistent basis

PROFESSIONAL EXPERIENCE

401k Generation, Inc Altamonte Springs, Florida 8/1/2022 – 12/5/2025

Client Operations Support Specialist

Oboarded new clients by completing CRM profile and distributing electronic welcome packets

Updated/created new census files when appropriate

Accurately/timely distributed electronic notices and disclosures, consistently exceeding quotas.

Assisted Supervisor with department tasks or tracking and correcting case discrepancies

Assisted the Mailing Department with returned mail procedures and documentation of updates

Central Florida Archery & Hunting Club, Apopka, Florida 2015 – 2021

Certified Level II NTS Archery Coach, Specializing with Instinctive Shooting

Managed and arranged range along with bow adjustments/repairs and instinctive bow builds

Assisted with bow sales and set ups as well as repair range arrows and custom arrow requests.

Handled customer inquiries and provided Archery related education and directions

Specialized in teaching Instinctive shooting coaching a wide variety of ages and large groups

Planned and organized range events/competitions

Assisted club members and the public with their archery inquiry and needs.

AON HEWITT CBA/Randstad Staffing, Orlando. Florida 2014-2015

Customer Benefits Specialist for multi-clients

Researched, identified, analyzed and resolved customer issues for inbound calls concerning customer plan provisions/eligibility, processing for different client plan enrollments.

EDUCATION

DeVry University – Orlando, Florida Graduated Dec 2013

Associates of Applied Science in Health Information Technology

Dean’s List Awards – Spring & Summer 2012, Summer 2012 GPA3.44

Seminole State College – Altamonte Springs, Florida

Medical Coding Program Completed 26 Credits

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