Remote Customer Service Professional with Tax Support Experience
Resume:
Cedricka Campbell
Remote Customer Service Representative
Greensboro, NC 27406
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Remote Inbound Representative
Everise-Remote
October 2024 to January 2026
Answer inbound calls for members calling regarding OTC benefits Customer Service Representative
LaSalle Network-Greensboro, NC
August 2024 to October 2024
Assist customers with customer support issues.
Customer Service Representative
Everise-Greensboro, NC
October 2023 to August 2024
Assist with NC Medicaid for Wellcare members.
Customer Service Representative
RemX Specialty Staffing-Greensboro, NC
October 2022 to May 2023
Assist with enrolling patients activating copay cards to help pay for prescription medications. Customer Service Representative
Inspiro-Greensboro, NC
July 2022 to October 2022
Assist Dish Network customers with accounts and complaints. Customer Service Representative
Working Solutions-Greensboro, NC
May 2022 to October 2022
Assisting patients with troubleshooting heart device. Placing orders for supplies. Remote Customer Service Representative
Working Solutions-Greensboro, NC
February 2022 to April 2022
Assisted customers with tax situations for TurboTax. Customer Service Representative (Remote)
Alorica-Greensboro, NC
February 2021 to April 2021
Assisted customers with questions and help with TurboTax products. Customer Service Representative (Remote)
Sitel Group-Greensboro, NC
February 2020 to September 2020
Assisted customers with questions dealing with filing tax returns using TurboTax software. Helped customers with timesheets with Tsheets software.
Data Entry
Crumbly and Roberts-Greensboro, NC
December 2019 to February 2020
Respond to inquiries on legal advice. Input data on computers. Customer Service Representative
First Pointe Management Group-Greensboro, NC
February 2019 to December 2019
Take customer service calls for Piedmont Natural Gas. Data Entry
Kontoor Brands-Greensboro, NC
January 2018 to February 2019
Organized warranty orders and replacements in a timely manner. Basic data entry. Filing, answering voice-mails and input data on spreadsheet.
Insurance Replacement Specialist
Enterprise Holdings-Greensboro, NC
December 2016 to January 2018
Monitor repair status on customers vehicles that need rentals due to insurance needs. Remote position. Rental Reservation Specialist (Remote)
Enterprise Holdings-Greensboro, NC
August 2014 to December 2016
Answer calls and place reservations for car rentals. Customer service issues. Education
High school diploma in General Studies
Elmira Free Academy-Elmira, NY
September 1994 to June 1997
High school diploma or GED
Skills
• Sales
• Order entry
• Customer Service (10+ years)
• Recruiting
• Medical office experience
• English (10+ years)
• Supervising experience
• Microsoft Office
• Lead generation
• Cold Calling
• Microsoft Powerpoint
• Mac OS
• Computer literacy
• Windows
• Software troubleshooting
• Grammar Experience
• Office experience
• Organizational skills
• Conflict management
• Customer support
• Data collection
• Office management
• Time management (10+ years)
• Live Chat
• Communication skills (10+ years)
• Microsoft Outlook
• Leadership (4 years)
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• Typing
• Analysis skills
• SharePoint
• Data entry (10+ years)
• Medicare
• Customer relationship management
• Management
• Computer skills (10+ years)
• Phone etiquette (10+ years)
• Salesforce
• Technical Support
• Upselling
• Account Management
• Help Desk
• Quality assurance
• Cash handling
• Medical terminology
• Project management
• E-commerce
• Troubleshooting
Certifications and Licenses
Driver's License
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