Remote Lactation Consultant & Customer Support Specialist
Resume:
Phyllis Leija, DN, IBCLC
760-***-**** cell
************@*****.***
Education:
Texas State University San Marcos, TX
Bachelor of Science in Family Consumer Sciences Received in May 2005
Major in Nutrition
Licenses and Certificates:
Insurance Producer
Life, Accident& Health or Sickness California, USA
License #4460669 Obtained: May 19, 2025 Expires: May 31, 2027
International Board Certified Lactation Consultant
International Board of Lactation Consultant Examiners, California, USA
License# L-308030 Obtained: January 1, 2023 Expires: December 31, 2027
BLS Provider American Heart Association
eCard Code 245********* Issued: June 10, 2024 Expires: June 2026
Adult and Pediatric First Aid/CPR/AED American Red Cross
Certificate ID: 01I0LIP Issued: May 12, 2024 Expires: May 11, 2026
NRP Essentials Provider Neonatal Resuscitation Program AHA
NRP Global ID: 8PL-0747 Issued: January 22, 2025 Expires : January 31, 2027
Lactation Consultant
Virtual Breastfeeding, LLC. January 2025 to Present
Duties: 1-on-1 in-home and virtual support for breastfeeding mothers and their infants by providing expert guidance on breastfeeding practices, addressing challenges, promoting maternal and infant health through education and support, working collaboratively with healthcare providers, families, and community resources to ensure optimal breastfeeding outcomes.
Degreed Nutritionist/ Lactation Consultant
Truecare WIC Program April 2021 to November 2024
The Lactation Consultant (LC) follows the IBCLC Scope of Practice outlined by the International Board of Lactation Consultant Examiners. The role includes, but is not limited to, providing breastfeeding education, support, and encouragement to patients and WIC participants. This involves one-on-one assessments and evaluations of lactation care in various settings, and planning and providing follow-up care to ensure breastfeeding success. Giving instruction and education on breastfeeding tools and accessories, such as breast pumps, Haakaa, nipple shields, and others are also part of the responsibilities. Collaborates with the pediatrics department for continuity of care for infants.
The Nutritionist (DN) is responsible for providing nutritional counseling to high-risk participants, certifying clients for program eligibility, enforcing WIC policies and procedures, and maintaining an inventory of educational materials, infant formula, and breastfeeding resources. Additional responsibilities include conducting employee training sessions, implementing and assigning new tasks, and providing consultative services. The DN also offers nutritional counseling, case management, teach nutritional classes, delivers breastfeeding support and instruction, engages in public speaking and outreach, and performs clinical duties. This includes obtaining measurements and gathering participants’ dietary recalls and medical histories using the EPIC system.
Degreed Nutritionist/Supervisor
Watts Healthcare October 2018 to April 2021
Supervised clinic operations and administrative responsibilities, documented employee time sheets and disciplinary problems, maintained and monitored statistical reports, certified clients for eligibility for the program, enforced WIC policies and procedures, maintained inventory of educational material, infant formula, and breastfeeding material, performed and documented employee training, and implemented. The Nutritionist (DN) is responsible for providing nutritional counseling to high-risk participants, certifying clients for program eligibility, enforcing WIC policies and procedures, and maintaining an inventory of educational materials, infant formula, and breastfeeding resources. Additional responsibilities include conducting employee training sessions, implementing and assigning new tasks, and providing consultative services. The DN also offers nutritional counseling, case management, teaches nutritional classes, delivers breastfeeding support and instruction, engages in public speaking and outreach, and performs clinical duties. This includes obtaining measurements and gathering participants’ dietary recalls and medical histories using NextGen. Providing instruction and education on breastfeeding tools and accessories, such as breast pumps, Haakaa, nipple shields, and others are also part of the responsibilities. Collaborates with the pediatrics department for continuity of care for the infant and helps with breastfeeding assessments to enhance the maternal role.
Patient Service Representative
Rady Children’s Hospital October 2017 to October 2018
Duties: Patient registration, accurate data capture of patient demographics, insurance verification, obtaining referral authorizations, entering orders and referral reconciliation, scheduling for several departments, effective communication, maintaining patient confidentiality, EPIC system used
Referral Coordinator
Community Health Systems, Inc. October 2014 to April 2017
Duties: maintain HIPAA compliance, obtain a release of records, provide specialist demographics over to authorized persons, document in PHI Log released medical record, obtain authorizations and eligibility from Patient’s insurance, generate documents needed for specialists in NextGen, and adhere to time frames per policy and PCMH standards, working knowledge of medical terminology, manage templates and Excel logs for tracking purposes on a daily, weekly and monthly basis, establish a rapport with specialists, gather and maintain an updated log of specialists in here working with our contracted insurances, chart all communication within EHR policy
Nutritionist/Supervisor
City of San Antonio November 2005 to May 2012
Health Department -Women’s, Infants, Children Division
Supervised clinic operations and administrative responsibilities, documented employee time sheets and disciplinary problems, maintained and monitored statistical reports, certified clients for eligibility for the program, enforced WIC policies and procedures, maintained inventory of educational material, infant formula, and breastfeeding material, performed and documented employee training, and implemented and assigned new tasks. The Nutritionist (DN) is responsible for providing nutritional counseling to high-risk participants, certifying clients for program eligibility, enforcing WIC policies and procedures, and maintaining an inventory of educational materials, infant formula, and breastfeeding resources. Additional responsibilities include conducting employee training sessions, implementing and assigning new tasks, and providing consultative services. The DN also offers nutritional counseling and case management, teach nutritional classes, delivers breastfeeding support and instruction, engages in public speaking and outreach, and performs clinical duties. This includes obtaining measurements, gathering participants’ dietary recalls and medical histories, and conducting laboratory tests, hemoglobin
Contact this candidate