Care Coordinator and Patient Services Specialist

PROFESSIONAL SUMMARY

Detail-oriented Care Coordinator with experience supporting patient

care, case management, and cross-functional communication in healthcare and service-driven environments. Known for strong organizational skills, clear communication, and the ability to manage multiple priorities while maintaining confidentiality and quality standards.

EXPERIENCE

Care Specialist

October 2023 - September 2025 Freedomcare LLC, Remote, NY Floor Manager/ Maitre' D

May 2022 - September 2023 Modern Love, Brooklyn, NY Contact Tracer

September 2020 - April 2022 NYC Health and Hospitals, Remote, NY

Coordinate patient care plans by collaborating with healthcare

• providers, caregivers, and internal teams to ensure continuity of care Conduct patient assessments and support care planning based on

• individual needs

Serve as a primary point of contact for patients and caregivers, resolving

• scheduling, documentation, and care-related inquiries Maintain accurate case records while ensuring compliance with HIPAA

• and agency policies

Facilitate clear communication to improve patient satisfaction and

• reduce care disruptions

Supervised front-of-house operations and led a team to deliver

• consistent, high-quality guest experiences

Managed reservations, seating flow, and staff scheduling to optimize

• service efficiency

Acted as liaison between kitchen and dining staff to ensure smooth

• service and timely issue resolution

Handled guest concerns professionally, ensuring positive outcomes and

• repeat patronage

Conducted confidential interviews with individuals diagnosed with

• communicable diseases

Identified, notified, and educated close contacts regarding testing,

• quarantine, and public health guidelines

Maintained detailed and accurate case documentation in compliance

• with privacy regulations

• Provided clear, empathetic communication during high-stress situations Supported public health efforts through timely data collection and

• reporting

CONTACT

929-***-****

************@*****.***

Brentwood, NY 11717

SKILLS

• Care Coordination & Case Management

• Patient & Caregiver Communication

• Scheduling & Documentation

• HIPAA Compliance

• Microsoft Office (Word, Excel, Outlook)

• Salesforce, Zendesk

• Epic (trained)

• Mac OS

• POS Systems (OpenTable)

• Bilingual: Fluent in Spanish

EDUCATION

High School Diploma

January 2012

Satellite Academy, NY

MAGDALORET MADAAN

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