Experienced MA: Epic/Cerner Workflow Expert

SHERWANDA ANTHONY

678-***-**** *.*.*******-******@**.** Lithonia, Ga.

PROFESSIONAL SUMMARY

Certified Medical assistant with 20+ years of clinical experience in patient care and proven expertise in managing Medicare protocols for elderly patients, proficient in prior authoriza- tions, patient triage, adapting communication styles to work with multiple providers and patients from diverse backgrounds.

PROFESSIONAL EXPERIENCE

Medical Assistant Northside Hospital

February 2024 - Present

Medical Assistant for high-volume family practice serving primarily Medicare patients across five providers with distinct communication styles and protocols. Managing complex patient care co- ordination from initial visit through follow-up, serving as the primary communication bridge be- tween patients, providers, insurance companies, and pharmacies.

Room patients for five providers daily, obtaining vitals, height, and weight, and documenting in EMR

Process prior authorizations for medications using CoverMyMeds and coordinate with insur- ers for timely approvals

Contact pharmacies on behalf of patients regarding prescriptions; provided verbal orders as documented in provider notes

Manage high-volume phone triage: address patient concerns, schedule appointments, and escalate urgent issues to providers

Complete and fax medical clearance forms to specialists and facilities

Communicate provider responses to patients, explaining treatment plans, medications, and next steps in clear, empathetic terms

Conduct follow-up phone calls regarding test results, medication instructions, and scheduling of labs or follow-up care

Prepare charts for next-day visits by reviewing past office notes, labs, and procedures to en- sure providers had complete information

Medical Assistant Emory Healthcare

January 2020 - February 2024

Medical Assistant for large healthcare system working across multiple specialties including high- volume cardiology clinic (20+ providers spanning structural heart, electrophysiology, heart fail- ure, and congenital heart) and primary care resident clinic. Provided comprehensive clinical sup- port including point-of-care testing, diagnostic coordination, and emergency response while adapting to diverse provider workflows and rotating between clinic locations as needed.

Performed point-of-care testing including COVID, RSV, flu testing, and strep testing

Conducted EKGs, venipuncture, and administered injections as directed by providers

Scheduled diagnostic testing for patients as instructed by providers across multiple special- ties

Rotated between 20+ providers in resident clinic and traveled to nearby clinics to assist when needed

Assisted with emergency situations and provided chart documentation and review

Prepared charts and reviewed medical histories to ensure comprehensive patient care

Coordinated patient flow between cardiology subspecialties and primary care departments Medical Assistant Anderson Center for Hair

January 2018 - January 2020

Medical Assistant for specialized hair restoration practice as primary patient coordinator for sur- gical procedures from initial consultation through post-operative care. Managed comprehensive pre-operative preparation including patient education calls, administered specialized treatments

(PRP therapy, procedural medications) and provided direct surgical assistance while monitoring patient stability throughout procedures. Designated point of contact for patient questions and follow-up care coordination.

Scheduled and confirmed patient appointments; processed prescription requests

Assisted with injections, phlebotomy, and medication administration during procedures

Prepared and sterilized instruments; supported specimen collection and biopsy procedures

Coordinated with patients and providers to ensure smooth office flow and follow-up care

Performed daily PRP procedures and administered medications by injection or oral route

Monitored patient stability after administering medications and alerted providers of compli- cations

Conducted pre-operative instruction calls and scheduled new patients for procedures

Provided post-operative follow-up care calls to answer patient questions Independent Contractor Various Healthcare Facilities March 2017 - January 2018

Independent contractor providing medical assistant services across multiple healthcare settings. Maintained clinical skills and patient care expertise while pursuing permanent placement oppor- tunities.

Medical Assistant Bosley Medical Group

August 2014 - March 2017

Medical Assistant and Administrative Coordinator for specialized hair restoration practice, man- aging both clinical patient care and business operations. Handled financial processes including charge entry and billing reconciliation while maintaining patient-centered care approach. Bal- anced front-office management with clinical support duties

Managed calendars, scheduled appointments, and coordinated office operations

Processed charges, prepared invoices, and performed financial reconciliation

Provided patient-facing support, balanced clinical and administrative tasks

Counseled patients on multiple financing options as an alternative to direct pay

Guided patients through financing approval process explaining payment options and assist- ing with medical credit applications

Independent Contractor Hair Restoration Services June 2013 - August 2014

Independent contractor providing specialized hair restoration support services following com- pany acquisition. Maintained continuity of patient care during practice transition. Senior Medical Assistant & Team Lead Hair Club for Men and Women November 2005 - June 2013

Senior Medical Assistant and Team Lead for specialized hair restoration practice, supervising staff of 6-7 team members while providing direct surgical assistance for 2-3 daily procedures. Managed comprehensive practice operations including surgical scheduling, staff training and development, supply management, and patient flow coordination. Served as primary liaison for pre- and post-operative patient education while maintaining clinical excellence in fast-paced surgical environment.

Assisted doctor with 2-3 surgical procedures daily, including suture removals, injections, and phlebotomy

Mixed and prepared medications as directed, administered local anesthesia, and monitored patient vitals

Provided training and development to newly hired employees and coordinated staff of 6-7 team members

Designated to plan daily work schedules and delegated assignments as needed

Monitored schedule and organized patient flow for in-office surgical procedures

Prepared patients with comprehensive pre- and post-surgery instructions and confirmed surgeries

Ordered supplies, logged medications, and called in prescription refills as directed EDUCATION & CERTIFICATIONS

Bachelor of Science in Business Administration

Florida Institute of Technology, Melbourne, FL October 2012 Certified Medical Assistant (CMA)

National Healthcareer Association (NHA) September 2018

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