Intensive Case Manager for Homelessness Support

CEDRIKA TAYLOR

Portland, OR ***** ***********@******.*** 503-***-****

PROFESSIONAL SUMMARY

Empathetic, solutions-driven Intensive Case Management Specialist with 2+ years of experience supporting individuals facing homelessness, addiction, and complex barriers. Skilled in Trauma- Informed Care, Permanent Supportive Housing (PSH), crisis intervention, and resource navigation. Known for turning high-needs caseloads into stable outcomes—including successfully housing 30+ clients. Dedicated to advocacy, dignity, and culturally responsive service delivery.

CORE SKILLS

Clinical & Crisis Support: Intensive Case Management, Trauma-Informed Care, De-escalation Techniques, Crisis Intervention, Motivational Interviewing. Housing & Advocacy: PSH Principles, Resource Navigation, Client Advocacy, Intake & Assessment, Goal Planning.

Operations & Admin: Program Transitions, Documentation (HIPAA), EMR/EHR Data Entry, Multiline Phone Systems, Microsoft Office, Scheduling. Community: Partnerships, Care Coordination, Culturally Responsive Service, Food Safety & Meal Service.

PROFESSIONAL EXPERIENCE

CASE MANAGER Urban League – Portland, OR Jan 2025 – Dec 2025

• Managed a diverse caseload providing comprehensive case management to individuals experiencing homelessness.

• Conducted full assessments and created individualized care plans aligned with client goals.

• Connected clients to housing programs, addiction services, benefits, employment, and medical care.

• Provided crisis intervention and ongoing emotional support during high-stress situations.

• Coordinated referrals and maintained strong relationships with community partners.

• Ensured accurate and timely documentation, meeting organizational and compliance standards.

• Championed trauma-informed and culturally responsive practices across all client interactions.

RECEPTIONIST / RESIDENTIAL ADVOCATE Mid-Willamette Valley Community Action Agency – Salem, OR Jun 2022 – Sept 2024

• Frontline Advocacy: Provided direct frontline services to individuals experiencing homelessness and housing instability, ensuring equitable access to resources.

• Crisis Management: Applied de-escalation techniques and trauma-informed care when assisting individuals experiencing mental health crises or emotional distress.

• Operational Adaptability: Supported multiple program grand openings and transitions, remaining effective amid frequent procedural changes and shifting service models.

• Conflict Resolution: Exercised quick, neutral, and sound decision-making to resolve conflicts while upholding organizational standards, client dignity, and staff safety.

• Client Support: Assisted clients with obtaining critical documents for housing and stability, including IDs, benefit paperwork, and verification forms.

• Facility Operations: Supported service flow and safety protocols by overseeing daily activities and maintaining a safe, welcoming environment. Administrative Coordination: Managed high-volume phones, scheduled appointments, and handled confidential documentation with high accuracy. HOMECARE WORKER Northwest Senior & Disability Services – Salem, OR Jul 2018 – Jul 2022

• Provided in-home caregiving for elderly and disabled individuals, including ADLs, mobility support, and medication reminders.

• Transported clients to medical appointments and coordinated with healthcare teams.

• Monitored vital signs and documented changes in client condition.

• Implemented safety procedures and supported clients with chronic health conditions and cognitive impairments.

CLICK LIST ASSOCIATE Fred Meyer – Portland, OR Aug 2021 – Dec 2021

• Picked and prepared online orders with high accuracy and speed.

• Resolved inventory discrepancies and provided professional status updates to customers.

ADDITIONAL EXPERIENCE

Cannabis Trimmer / Production Support, Various Organizations (2020–2022) Front Desk & Administrative Support, Barbette’s Hair Salon (2015-2017) Infection Control Tech, MediClean (2021)

Service & Hospitality Roles, Buffalo Wild Wings, Burger King, Lancaster Village (2016-2019) CERTIFICATIONS

• CPR/First Aid

• BLS

• Guard Card

• AED

• OLCC

• Food Handlers

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