Administrative Assistant & Office Manager Professional
Resume:
Megan Greene
Administrative Assistant/Office Manager
Fairport Harbor, OH 44077
**********@*****.***
Professional Summary
Results-driven customer service and sales professional with 15+ years of experience in phone-based roles, insurance, and client engagement. Known for building fast rapport, handling high call volumes, and driving outcomes in fast-paced environments. Confident communicator with strong closing instincts and a people-first approach.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Residential Program Assistant
Lake-Geauga Recovery Centers, Inc.-Mentor, OH
February 2021 to Present
Residential Program Assistant
Lake-Geauga Recovery Centers, Inc. – Mentor, OH
Feb 2021 – Present
• Engage daily with residents using motivational interviewing and clear communication.
• Maintain compliance with policies, safety standards, and medication protocols.
• Support case management, group facilitation, and documentation.
• Build trust quickly while managing challenging conversations.
• Facilitate therapeutic groups in a clinical residential environment. Patient Care Manager
Zounds Hearing-Mayfield Heights, OH
March 2016 to June 2017
• Patient Care Manager
Zounds Hearing
Mar 2016 – Jun 2017
• Lead customer service initiatives to improve patient experience.
• Manage performance goals and operational improvements.
• Communicate across teams to drive efficiency and service quality.
• Coordinate patient scheduling and manage hearing aid repair requests to ensure seamless service. Customer Service Representative
D&S AUTOMOTIVE-Mentor-OH
March 2015 to September 2015
Responsibilities
• Manage high-volume inbound calls and schedule repair appointments.
• Resolve escalated customer concerns and insurance-related issues.
• Coordinate with insurance companies to establish accurate estimates and updates.
• Performing comprehensive, structural, and cosmetic damage analysis to validate repair strategies. Senior Salvage Processor
Progressive Insurance-Mayfield Hts-OH
September 2006 to August 2014
Responsibilities
• Processing salvage claims to maximize recoveries while meeting state regulations.
• Collaborate with vendors, DMV, and internal teams.
• Recognized with multiple quarterly and monthly performance awards.
• Dispatching tow trucks to retrieve salvage vehicles from various locations.
• Manage and reconcile incoming vendor payments from salvage vehicle sales. PL Underwriter
Progressive Insurance-Mayfield Heights, OH
September 2002 to September 2006
Responsibilities
• Validate policy information for accuracy, utilizing an automated dialer system for high volume inbound/ outbound calls.
• Acted as a liaison with IT to implement a new underwriting system.
• Reviews risk acceptability and documentation accuracy.
• Resolve complex policyholder escalations to guarantee high customer satisfaction. Customer Service Rep
Progressive Insurance-Mayfield Heights, OH
February 2001 to March 2002
Responsibilities
• Manage end-to-end policy transactions, quoting, and sales for multiple lines of business.
• Providing high-level customer service, addressing complex billing, coverage, and policy questions.
• Leveraged CRM software and MS Office to maintain data accuracy and resolve client issues promptly.
• Multi-tasking in a fast-paced, team-driven environment, ensuring 100% compliance. Education
Psychology (Some college)
Lakeland Community College-Willoughby, OH
September 1997 to September 1998
High school diploma
Mentor High School-Mentor, OH
August 1996 to June 1997
Skills
• Tutoring
• Statistics
• Microsoft Word
• Individual / Group Counseling
• Task prioritization
• Record keeping
• Databases
• Addiction Counseling
• Sales presentations
• Behavior management for students with special needs
• Presentation skills
• Microsoft Outlook
• Prospecting
• Insurance claim processing - Experience processing insurance claims (6-10 years)
• Direct sales
• English
• Inside sales
• Administrative experience
• Multi-line phone systems
• Data entry
• Google Docs
• Management
• Health information management
• IEP implementation
• Toddler care
• Lead generation
• Dispatching
• Negotiation
• Dispatch software communication
• Phone call management
• Cross-location scheduling
• Teamwork
• GIS software
• Behavioral Health
• Retail sales
• Customer relationship building
• Attention to detail
• Medical records
• Classroom experience
• Sales
• training
• Google Suite
• Medication administration
• LTC pharmacy
• Microsoft Excel
• Medical office experience
• Medical terminology
• Salesforce
• Classroom behavior management
• Freight
• Research
• Conflict management
• Office management
• Group Therapy
• Fundraising
• Time Management
• Outlook
• Curriculum development - Curriculum development experience (3-5 years)
• Typing
• Insurance sales
• Guest relations
• Client services
• Customer complaint resolution
• Client interaction via phone calls
• Cash register
• Client relationship development
• Written communication
• Microsoft Office
• Critical thinking
• Remote work experience
• Communication skills
• Transportation planning
• Childcare
• Coachability
• Data interpretation
• Deal closing
• Fleet management
• Cold calling
• Underwriting
• Remote (as sales environment)
• Windows
• Special education
• Telemarketing
• Preschool experience
• Phone etiquette
• Phone communication
• Training & development
• Warehouse management system
• Cash handling
• Office Management
• Motivational Interviewing
• Receiving shipments
• Crisis Intervention
• Customer service
• Organizational skills
• GPS
• Customer support
• Early childhood education
• Relationship management
• Working with people with disabilities
• Microsoft Powerpoint
• Schedule management
• Account management
• Work ethic
• Working with people with developmental disabilities
• Oracle Transportation Management
• Resident's rights
• iOS
• Computer literacy
Languages
• English
Certifications and Licenses
Certified Drug Counselor Assistant
January 2023 to Present
CPR Certification
May 2023 to May 2025
Property & Casualty License
March 2002 to June 2015
Property and Casualty License to sell insurance in multiple states. It has since expired due to no longer working in that field.
First Aid Certification
Driver's License
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