Customer Service Leader with Production Experience

SUMMARY

Motivated and organized individual offering customer service experience who is looking for not just a job but a career.

EXPERIENCE

Remington Arms August 2022 – March 2024

Ilion, NY

Production Operator

Abide by all related and established safety regulations and use of proper protective equipment.

Process components in logical order through manual and automated equipment

Perform additional tasks as required to ensure quality conformance (hard and CMM gauging and visual inspection).

Successfully negotiate offset corrections, change overs, and tool changes.

Maintain equipment as required.

Keep and maintain daily work cell log.

Maintain clean, uncluttered work area.

Report accurate production numbers.

Serve as a team member to solve problems or implement positive improvements.

Producing parts on a production level.

Auto Finishers Supply Company April 2021 – July 2021

Oneida, NY

Store Manager

Managed day to day operations.

Provided quality customer service.

Prepared orders for delivery.

Ensured sufficient stock of paint and other supplies.

Circle K October 2017 – April 2021

Westmoreland, NY

Assistant Manager

Ensured all shifts were adequately staffed.

Completed daily bank deposits.

Accurately counted the safe and all cash drawers.

Filled in on vacant shifts when needed.

Completed ServSafe course and was certified until March 2024.

Reviewed inventory and completed all ordering for gas, dairy, etc.

EDUCATION

Herkimer County Community College September 2000 – December 2001

Herkimer, NY

Associates Early Childhood Education (not completed)

Rome Catholic High School Graduated 2000

Rome, NY

Regents Diploma

SKILLS

Assembly (4 years)

Machining

Quality Inspection

Quality Control

Bank Teller

Quality Assurance

Classroom Management

Customer Service (10+ years)

Project Management

Customer Support (10+ years)

Communication Skills

Accounting

Cash Handling

Payroll

Store Management

Typing

Management

Microsoft Office Suite

Phone Etiquette

Sales

Data Entry

Inventory Control

Retail Sales

Time Management

Budgeting

Training & Development

Outbound Calling

Upselling

Manufacturing

Administrative Experience

Merchandising

Leadership

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