Engagement Representative/ Call Center Representative
Resume:
Denise A. Nylen
Greenfield, WI 5322
************@*****.***
Conscientious, hard-working and motivated professional seeking an Office or Administrative position that will utilize previous experience
•Customer Service Focused
•Effective verbal & written communication skills
•Organized and Efficient with attention to detail
•Collaborative within Team Setting
•Working knowledge of MS Office
•Experience in Epic, I3 and nice
WORK EXPERIENCE:
Caregiver
Home Instead Franklin, WI November, 2023- Present
•Companion for Client and light housekeeping Help with Physical therapy
•Take Client to Doctor's appointment and errands Emotional support
Engagement Center Representative
Aurora Healthcare, New Berlin, WI November 2015 – April 2023
•Took 15 Clinics and more.
•Protocols for different clinics/doctors
•Schedule appointments for Patients on phone and send messages to staff.
•Help in solving various problems for Patients, insurance, Pharmacy, and various agencies.Triage on Nurses when needed for Protocols.
•Assist in refill requests for patients on phone with pharmacy, medical staff and triage calls.
Primary Care Giver & Home Hospice Care May 2015 -June 2015
•Provided comfort and support
•Gained insight and exposure while navigating through the healthcare system.
• Coordinated all appointments and in home care
•Managed all administrative tasks, dispensed medications, gave insulin shots, and tracked all vital signs.
•Learned from nurses, doctors and Home Healthcare staff about procedures, emergencies and various cancer treatments.
•Facilitated all responsibilities required of home hospice care
Skin Care Consultant
Clinique/Boston Store, Greendale, WI November 2013 – May 2015
• Consulted with Clients for skin care products – working one-on-one with repeat Clients
• Worked with special promotions and demonstrations
• Participated in special events held by Clinique
Benefit Specialist
American Income Life, Menomonee Falls, WI July 2013 – October, 2013
• Developed Customer base through networking
• Scheduled and delivered presentations in Client’s homes
• Acquired Life Insurance License
Patient Business Service Representative
ProHealth Care, Pewaukee, WI September, 2009 – February, 2011
•Posted Commercial & Patients Payments electronically and manually companies
•Balanced Batches and Journals
•Assisting patients with payment issues
Additional Experience
Cash Application Specialist
Affiliated Healthcare, Wauwatosa, WI
•Logged payments into database for Insurance and patient payments
Customer Service Representative
Workflow One, New Berlin, WI
• Conferred with customers on orders for office supplies
Accounts Payable/Accounts Receivable
Aurora Healthcare, Milwaukee, WI
•Processed invoices with matching checks to submit for payment
• Received and responded to calls from vendors
• Logged insurance and patient information in database in a timely and accurate manner for payment
• Balanced batches for Commercial, Medicare and Medicaid insurance payments
• Directed insurance rejections to appropriate departments.
EDUCATION:
Health Unit Diploma, MATC, Milwaukee, WI
Legal Assistant – Associate Degree, MATC, Milwaukee, WI
Contact this candidate