Salesforce Technical Architect Telecom & Enterprise Platforms

Giri (Gary) Reknar

Giri (Gary) Reknar

Salesforce Technical Architect – Telecom & Enterprise Platforms

Remote CST / EST

562-***-**** *******@*******.*** linkedin.com/in/girigary

Professional Summary

Salesforce Technical Architect with over 15 years of enterprise architecture experience and specialized expertise in the Telecom sector, including significant roles at AT&T and DirecTV. Recognized for leading the architecture and governance of major Salesforce implementations supporting digital transformation across wireless, fiber, entertainment, and customer experience platforms. Extensive experience in Quote-to-Cash processes, Service Cloud, Experience Cloud, complex enterprise integrations, and DevOps/CI-CD.

Professional Experience

AT&T / DirecTV — Enterprise Salesforce Technical Architect

Los Angeles, CA Jan 2013 – Dec 2016

Led technical architecture for Salesforce solutions supporting Telecom programs in wireless, broadband, and entertainment verticals.

Designed Service Cloud and Experience Cloud implementations to enable large-scale customer service operations.

Architected integrations for Quote-to-Cash processes with ordering, provisioning, and billing systems.

Established REST/SOAP API integration patterns and set standards for CI/CD in enterprise deployments.

American Honda Motor Company — Enterprise Salesforce Architect

Torrance, CA Jan 2016 – Dec 2019

Directed Salesforce architecture across Sales, Service, Marketing, and Experience Clouds.

Defined enterprise-wide integration and governance models to support global business operations.

Tech Mahindra (Client: CVS Health / Aetna) — Salesforce Solution Architect

Los Angeles, CA Jan 2019 – Dec 2022

Architected enterprise Salesforce solutions for highly regulated healthcare environments.

Led the integration strategy and provided architectural governance across delivery teams.

LA Care Health Plan — Director, Enterprise CRM & Cloud Platforms

Los Angeles, CA Jan 2022 – Present

Responsible for Salesforce platform strategy across Service, Sales, Experience, and Health Clouds.

Lead governance for architecture, DevOps practices, and enterprise integrations.

Deloitte Digital — Senior Salesforce Solution Architect

Los Angeles, CA Jan 2021 – Dec 2022

Designed Salesforce architectures for clients in the public sector and healthcare industries.

Served as a trusted advisor on platform strategy and solution execution.

Salesforce & Telecom Skills

Salesforce Clouds: Service, Experience, Sales, CPQ

Telecom Domain: Wireless, Fiber, Entertainment, Contact Centers

Integrations: REST, SOAP, Event-driven patterns

DevOps & CI/CD: Copado, Jenkins, GitHub, VS Code

Education & Certifications

B.S. Applied Mathematics – University of Madras

Salesforce Certified Application Architect

Oracle 10g Certified Administrator

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