Production Planner and Customer Service Specialist
Resume:
Waynesboro, Va *****
540-***-****- cell
***************@*****.***
Krista Hailey
Objective
To obtain a position that allows me to utilize the skills I have already acquired as well as expand my knowledge and learn new tasks.
Experience
February 2018-Present Graphic Packaging, Inc. Staunton, VA
Production Scheduler
Monitor each order’s progress through the plant.
Reports on delivery status for all customers.
Coordinate with board procurement and corrugate department to ensure all materials are here for orders.
Load all new orders into the scheduling software daily.
Coordinate with the CSR on customer’s needs to meet dates.
Give commit dates for all new orders that are entered, once all raw material dates are given.
Generate schedules for printing, cutting and finishing department daily.
Report any possible delays to the Plant Manager and Manager of Sales Services.
Troubleshoots problems that occur during production, including staff shortages and machinery malfunctions and work with department managers daily to communicate machine issues.
Generate a weekly Release report, giving ship dates for orders.
Coordinate with shipping department on expedited shipments.
Generate a weekly capacity report, and WIP report to identify any possible issues, and report findings to upper management.
Identify work that can be sent out when we are over capacity.
May 2011-February 2018 Graphic Packaging, Inc. Staunton, VA
Customer Service Specialist
Input new orders that are received.
Make releases for shipments that need to be made to meet customer’s needs.
Coordinate with the shipping department on logistics for customer deliveries.
Interaction with customers via email and phone.
Managing the work flow of orders through the production process to ensure the orders get to the customers in a timely manner.
Manage customer inventory.
Manage the work process ensuring all aspects of the job are complete.
Follow up on artwork requirements.
Make sure orders meet quality requirements before shipping.
Ensure all required paperwork is with each job ticket prior to being released to the production floor.
Holding product review meetings on all new jobs that are brought into the factory.
Participate in daily production meetings to relay any important information to production regarding art changes, changes to ship dates, etc.
Request quotes from estimating, review them and send them to customers.
Track the On Time Delivery report.
Oct 2003-April 2011 Sayre Promotional Products Fishersville, VA
Office Manager/Customer Service Specialist
First point of contact when the Director of the Promotional Products division is out of the office.
Maintain and order all office supplies.
Oversee all aspects of the order entry process on a daily basis.
Provide support to the sales staff as well as the Director of the division.
Communication with customers, sales staff, production, vendors and the graphic artist via email and/or telephone.
Product research for the sales staff and customers.
Taking walk in or call-in customer’s information.
Work directly with customers on pricing and artwork.
Enter and process orders once the customer approves pricing and artwork.
Calling customers for collections once the account becomes 30+ days past due.
Project weekly billing numbers for each salesperson I support and report them to the director and accounting department.
Reconciliation of petty cash on a quarterly basis.
Answering a multi-line telephone system.
Vendor relations to include negotiating special pricing and setting up vendor meetings for the sales staff.
Making daily bank deposits.
Coordinate and manage annual end user show.
Member of corporate Vision Keepers team where the growth of the company is tracked.
Assist the Director of Promotional Products in forecasting weekly and monthly goals.
Assist the director in all daily operations of the promotional products division.
Jan 2003-Oct 2003 Sayre Promotional Products Fishersville, VA
Order Entry Manager/Sales Support Specialist
Make sure all orders were entered for the day.
Make sure all orders were processed in a timely manner.
Product research for the sales staff and customers.
Checking on ship dates for orders.
Writing orders for the sales staff.
June 2002- Dec 2002 Sayre Promotional Products Fishersville, VA
Receptionist/Order Entry Clerk
Answer multi-line telephone.
Greet all incoming customers.
Send and receive all faxes.
Opening and delivering of mail.
Filing of catalogs and open orders.
Putting all new orders into Profit Maker.
Processing all orders.
June 1997-April 2002 Burns International Staffing Waynesboro
Administrative Assistant/Payroll Manager
Interviewing and hiring of all applicants.
Disciplinary action of staff up to and including termination.
Managed payroll for approximately 100 employees.
Handled all employee benefits.
Tracked employee attendance.
Worked directly with the managers of Ntelos to fulfill the staffing needs.
Answering a multi-line telephone system.
Drug testing of all applicants.
Reference checks of all employees.
All employment verifications of past and current employees.
Took care of all advertising for open positions.
Feb 1997- June 1998 Burns International Staffing Waynesboro
Long Distance Directory Assistant Operator
Handled 1000+ directory assistance calls on a daily basis.
Gave exceptional customer service to all AT&T customers.
Had one of the lowest AWT’s (Average Work Time) in the center.
1995-1997 CVS Pharmacy Waynesboro, VA
Cashier/Stocker
Completed customer purchases.
Unloaded trucks and stocked shelves.
Counted tills and made bank deposits.
General cleaning of the store.
Greeted all customers when they came in the store.
Education
1993-1997 Fort Defiance High School Fort Defiance, VA
Graduated with a GPA of 3.5.
Honor Academic Diploma
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