IT Support / Admin Leader with 24+ Years Experience
Resume:
Objectives
I own an Information Technology Consulting business in in Martin, St. Lucie, and Miami-Dade Counties.
I want to begin a new phase of my career utilizing my 24+ years of IT experience by working full time for a company in an IT support / helpdesk / Administrator capacity.
Experience
NetX Consulting, Inc.
September 2000 – Present
I own and operate an IT Consulting company. I maintain, support, upgrade, networked systems for small businesses.
Provided comprehensive desktop, laptop, and network troubleshooting and support for small business clients, ensuring minimal downtime.
Diagnosed and resolved hardware and software issues, including break-fix, reimaging computers, and peripheral device installation.
Supported end users with Microsoft Windows operating system installation, configuration, and troubleshooting, including Microsoft Office applications and Office365.
Administered and maintained Active Directory, DHCP, DNS, and TCP/IP networking for client environments.
Delivered hands-on support for network and server equipment, including LAN, WAN, and wireless networking issues.
Assisted with backup and restoration of user data and system settings, supporting business continuity.
Maintained detailed documentation of technical issues, solutions, and support activities for client records.
Education
University of Miami, 1989, Bachelor of Architecture
Skills
Over 24 years of experience with many Microsoft applications including Office, Active Directory, Microsoft 365, Azure, Windows OS’s, Servers, switches, firewalls, WiFi, etc. I maintain and support small business networks for companies ranging from 2 to 30 computers, servers, etc. I am a meticulous problem solver and always learning new technologies as much as possible.
References
Haley and Associates. Ana M. Jhones
Bravo Architecture, LLC. Pedro Bravo
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