Reliable, Flexible Helper Birmingham Area
Resume:
Curriculum Vitae
Mansoor Shah
Birmingham, UK
*******.********@*******.***
Personal Profile
A highly hardworking, reliable, and punctual professional with extensive experience in customer service, team management, and operational roles. Comfortable working independently or as part of a team, with strong leadership skills developed through managing large teams in high-pressure environments. Confident when dealing with people from diverse backgrounds and well-suited to both customer-facing and hands-on roles.
Employment History
Team Manager
Wilson James – Birmingham Airport
2017 – Present
• Manage and supervise a team of approximately 50 staff on a daily basis
• Ensure smooth operational delivery within a busy airport environment
• Certified in in-house engineering for company vehicles, including minibuses, ambilifts, and terminal buggies
• Escort passengers on and off flights, including vulnerable and special-assistance passengers
• Maintain high standards of safety, professionalism, and customer service
• Communicate effectively with passengers from diverse cultural backgrounds
Warehouse Operative / Supervisor
Sandal House Warehouse
2015 – 2017
• Managed stock control and inventory tracking
• Ensured all deliveries were completed accurately and on time
• Coordinated stock distribution between two retail shops
• Maintained cleanliness and organisation of the warehouse and retail spaces
Sales Assistant / Store Supervisor
Kingsbury Carpets – Birmingham, UK
2011 – 2015
• Provided customer service and sales support on the shop floor
• Responsible for opening and closing the store
• Managed daily store operations independently
• Trained and supported new starters
• Ensured high standards of presentation and customer satisfaction
Education
Saltley School – Birmingham
2007 – 2012
• Six GCSEs (Grades A–D), including English and Mathematics
Key Skills
• Team leadership and staff management
• Customer service and communication
• Working under pressure and meeting targets
• Health & safety awareness
• Time management and reliability
• Stock control and operational coordination
Additional Information
A dedicated and motivated individual with a proven ability to handle heavy workloads and demanding targets. Experienced in managing responsibilities independently while also contributing effectively to team success.
References
Available upon request.
Contact this candidate