Bilingual Administrative Assistant - Healthcare Support

ERIKA GENIS

San Diego, CA 619-***-**** **********@*****.***

Bilingual Administrative Assistant Healthcare Member & Provider Support 5+ Years Remote Experience

Career Objective

Dedicated and bilingual Administrative Assistant seeking a healthcare support role where I can utilize my experience in inbound and outbound communications, documentation management, and remote administrative support to assist members and providers while connecting them efficiently to their care teams. Committed to professionalism, confidentiality, and delivering compassionate, high-quality service.

Professional Summary

Detail-oriented and bilingual (English/Spanish) Administrative Assistant with over 10 years of experience in administrative support, customer service, and high-volume communication environments. Brings 5+ years of successful remote work experience handling inbound and outbound calls, text messages, secure emails, and faxes while maintaining accuracy and confidentiality. Currently enrolled in a Healthcare Unit Coordinator program with strong knowledge of healthcare workflows, HIPAA awareness, and care team coordination.

Core Skills

Inbound & Outbound Calls • Secure Emails & Faxes • Data Entry • Scheduling • HIPAA Awareness • Microsoft Office • Google Workspace • Salesforce • Remote Work • Bilingual English/Spanish Professional Experience

Sales Coordinator – The San Diego Union-Tribune

November 2015 – June 2025

Provided administrative and customer support in a fully remote environment for 5 years. Managed high-volume inbound and outbound communications, routed messages, maintained confidential records, coordinated schedules, and collaborated with cross-functional teams. Education

Healthcare Unit Coordinator Program (In Progress)

San Diego City College