Customer Service & Operations Leader with 10+ Years Experience

James Keller

Lexington, SC ***** C: 803-***-**** ************@*****.***

CUSTOMER SERVICE & OPERATIONS PROFESSIONAL

Customer-focused professional with 10+ years of private-sector experience delivering high-quality service in fast-paced, performance-driven environments. Proven ability to resolve complex customer issues, manage escalated situations, and communicate clearly across diverse audiences. Known for professionalism, adaptability, and strong problem-solving skills that improve customer satisfaction and operational efficiency.

Demonstrated Strengths

Customer Service & Support

Issue Resolution & Escalation Management

Problem Solving & Critical Thinking

Time Management & Prioritization

Assessment & Evaluation

CRM & Customer Support Systems

Compliance & Policy Adherence

Communication & Interpersonal Skills

Professional Experience

AMAZON – Seattle, WA

Virtual Customer Service (VCS) Associate 2016 – 2023

Delivered high-volume customer support using Amazon CSC systems while meeting strict performance metrics.

Resolved complex order, account, and service issues through analytical and customer-centered problem solving.

Maintained professionalism and composure during escalated interactions.

Applied company policies consistently while balancing customer satisfaction and business needs.

Prioritized tasks effectively across departments in a fast-paced environment.

RELIANCE HOMES OF VYLLA HOME, INC. – Columbia, SC

Broker/Realtor - Client Advisor 2020 – Present

Provide consultative customer service to buyers and sellers throughout the home purchasing and sales process.

Communicate clearly with clients regarding pricing, financing options, timelines, and contractual requirements.

Address client concerns promptly to ensure a smooth transaction experience.

Build trust-based client relationships resulting in repeat business and referrals.

Developed policies and procedures pursuant to CMWP’s operational guidelines for each educational and health project.

CENTRAL FLORIDA ACHIEVEMENTS & OUTCOMES, INC. – Orlando, FL

Consultant (Customer & Operations Focus) 2010 – 2025

Served as a primary point of contact for stakeholders, vendors, and internal teams.

Addressed operational issues and service concerns with a solutions-oriented approach.

Supported leadership in improving service delivery processes and customer-facing communications.

Ensured compliance with organizational policies and service standards.

Education & Credentials

B.S. Political Science Northwestern University Evanston, IL

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