Compassionate CNA with Patient-Ccentric Care
Resume:
Michele Gould
Medical
Lake City, SC *****
********@*****.***
Work Experience
CNA - Certified Nursing Assistant
BCH STAFFING-Florence, AL
May 2025 to Present
Provide direct care and support to students, assisting with daily living activities like toileting and feeding, managing medical needs under the supervision of a school nurse, and supporting students with disabilities. Key duties include administering basic first aid, monitoring student health, helping with mobility, and maintaining health records
CNA
Adams Home Care-Florence, SC
November 2023 to Present
• Monitored patient condition by observing physical and mental condition, intake and output, and exercise.
• Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Cerified Nursing Assistant
SCDDSN Pee Dee Center-Florence, SC
June 2024 to August 2025
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
• Performed basic first aid procedures in emergency situations until further medical help arrived
• Ensured patient safety by implementing fall prevention strategies such as regular rounding checks on high-risk individuals
• Demonstrated excellent communication skills when interacting with patients' families regarding their loved ones' condition or needs
• Escorted patients safely throughout the facility during transfers or appointments outside their rooms
• Served as an advocate for elderly residents in long-term care facilities by addressing their concerns and ensuring their rights were respected
CNA - Certified Nursing Assistant
SCDDSN Pee Dee Center-Florence, SC
June 2024 to August 2025
working directly with individuals with intellectual or developmental disabilities assist the staff as they work with the individual to become independent and integrated into their community as a CNA taking vitals and as a assistant to the Nurse in the buildings assigned CNA - Certified Nursing Assistant
Regency Hospital Company-Florence, SC
June 2023 to January 2025
Critical care unit Monitoring patients vital signs and symptoms by observing physical and mental health intake and output, and recording findings and reporting the information to the Supervising Nurse Correctional Officer
SCDC Department of Correction-Turbeville, SC
January 2021 to May 2023
• Enforce rules and keep order within jails or prisons.
• Supervise activities of inmates.
• Inspect facilities to ensure that they meet security and safety standards.
• Search inmates for contraband items.
• Report on inmate conduct.
• Escort and transport inmates.
Shift Supervisor
DSI Security Services-Florence, SC
April 2019 to October 2021
coordinates all of the team's activities, such as scheduling shifts and training and ensures that all the daily security operations run safe and effectively CNA/Caregiver
Comfort Keepers-Florence, SC
March 2018 to May 2021
• Monitors patient condition by observing physical and mental condition, intake and output, and exercise.
• Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Medical Surgical Technician
McLeod Hospital System-Manning, SC
May 2019 to November 2019
Monitoring patients vital signs and symptoms by observing physical and mental health intake and output, and recording findings and reporting the information to the Supervising Nurse Medical Collector
First Financial Asset Management-Columbia, SC
March 2011 to May 2016
• Expertise in collecting overdue payment by making regular calls to patients and insurance companies
• Proficient in answering calls from insurance companies to give accurate information about pending bills
• Expertise in handling various computer applications such as mail, spreadsheet and maintaining updated clinical databases about bill payment
Education
Psychology (Associate)
Liberty University-Lynchburg, VA
March 2011 to Present
CNA (Certificate)
Professional Medical Training Center-Florence, SC
October 2018 to February 2019
Skills
• Acceptance & commitment therapy
• Urinary drainage unit
• Group therapy
• Supportive counseling
• Blood sampling
• Music therapy
• Climbing
• Physical restraint techniques
• EMR/EHR
• Filing
• Experience with individuals with post-traumatic stress disorders
• Motivational interviewing
• Solution-focused brief therapy (SFBT)
• Patient rights
• Psychodynamic therapy
• Achieving HIPAA compliance
• Experience with individuals with substance use disorders
• Data collection
• Organizational skills
• Crisis intervention risk assessment
• Working with people experiencing homelessness
• Managing patient records
• Long-term care facility experience
• Emergency management
• Leadership
• Computer literacy
• Preschool experience
• Mental health technician experience - Mental health technician experience (6-10 years)
• Behavior management
• Art therapy
• Loss prevention
• Phone call management
• Isolation techniques (health monitoring and safety measures)
• Supervising experience
• Critical care (emergency response procedures)
• Decision making
• Infectious disease care
• Nursing home experience
• Mindfulness-based stress reduction (MBSR)
• De-escalation techniques
• Grocery store
• Working with geriatric patients
• Experience with children
• Patient interaction
• School experience
• Critical Care Experience
• Mobile devices
• Banking
• Urinal use
• Behavioral rating scales
• Time management
• Pain management
• Personal care home
• Oral hygiene
• Asset management
• Heavy lifting
• Working with children
• Administrative experience
• Working with people with autism
• Clear language communication
• Observational assessments for behavioral monitoring
• Working with adult populations
• Behavioral observation
• Customer support
• Denture care
• Cleaning
• Teaching
• Microsoft Access
• Experience with individuals with anxiety disorders
• Hoyer lift
• Portable toilets
• Suicide prevention techniques
• Health promotion (health monitoring and safety measures)
• Hazard identification and correction
• Inside sales
• Direct patient care
• Managed Patient Care Technicians (PCTs)
• Medical Terminology
• Emergency medicine
• Assisted living
• First aid
• Collaborate with healthcare professionals
• Asset Management
• Long term acute care
• Epic
• Security
• Productivity software
• Recruiting
• Sales
• Phone communication
• Medical Billing
• Bed linen changing
• Working with individuals with intellectual disabilities
• Cognitive behavioral therapy
• Conflict management
• English
• Behavioral health
• Microsoft Outlook
• Home health
• Schedule management
• Money orders
• Nail care
• Customer relationship management
• Gait belt
• Microsoft Excel
• Vital Signs Experience
• Surveillance
• Medical transportation experience
• Phone etiquette
• Medical Records
• Negotiation
• Google Docs
• Hospital Experience
• Self-harm prevention strategies
• Level II Trauma Center
• Safe patient lifting practices
• Informed consent
• Geriatrics
• Home & community care
• Bookkeeping
• Reality orientation (health monitoring and safety measures)
• Documentation review
• Experience with individuals with neurodevelopmental disorders
• Sensory integration
• Clerical experience
• Post-crisis support
• Experience with individuals with obsessive-compulsive disorders
• Grammar Experience
• Weekend in-home care
• Working with incarcerated individuals
• AI
• Emergency procedures
• Electronic health records (EHR) management
• Person-Centered Therapy
• Collaborative intervention
• Communication skills
• Special education
• Patients with traumatic brain injuries
• Experience with individuals with schizophrenia
• Bedpan use
• Shaving (patient care)
• Mental health facility experience
• Customer service
• Healthcare privacy protection
• Compassion-focused therapy
• Corrections facility medical clinic
• Certified Nursing Assistant
• Law enforcement
• Call light response (emergency response procedures)
• Memory care
• Inpatient
• Attention to detail
• Bathing assistance
• Working with people with disabilities
• Customer communication
• Experience with individuals with mental health conditions
• Experience with individuals with personality disorders
• Multi-line phone systems
• Medical Office Experience
• Laundry
• Experience with individuals with bipolar disorder
• Meal preparation
• Experience with individuals with co-occurring disorders
• Microsoft Office
• Microsoft Word
• Care plan implementation
• PCA
• Basic math
• Computer operation
• Experience with individuals with depressive disorders
• Insurance Verification
• Family systems therapy
• Medical Collection
• Supporting self-monitoring techniques
• Play therapy
• CNA
• Clinical documentation
• Computer networking
• Skincare
• Maintaining patient confidentiality
• Working with the veteran population
• Trauma-informed crisis intervention
• Long term care
• Abuse and neglect policy adherence
• Sub-acute care experience
• Caregiving
• Typing
• Mandated reporting laws
• CPR
• Autism spectrum disorders support
• Duty to warn
• Hair care
• Safety planning
• Dialectical behavior therapy (DBT)
• Older adults
• CNA patient management - CNA patient management (11-20 patients)
• Alzheimer's care
• Bedpans
• Sales Experience
• Adolescents
• Safe environment creation
• HIPAA
• Experience with individuals with dementia
• Cardiology
Languages
• English
Certifications and Licenses
Certified Chiropractor Assistant
Present
CPR Certification
Certified Nursing Assistant (CNA)
First Aid Certification
CPR
BLS Certification
Non-CDL Class C
AED Certification
CNA
CTRS
CPI Certification
RBT Certification
Certified Patient Care Technician/Assistant
Driver's License
Licensed Nursing Assistant
EMT-B
PALS Certification
Certified Home Health Aide
Certified Medical Assistant
CNA II
CNA III
Guard Card
Act 120
AHA Certification
Armed Security License
State Tested Nursing Assistant
Geriatric Nursing Assistant
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