Front Desk Coordinator Candidate with Casino Ops Experience

Kristina L. Velasco 719-***-**** *************@*******.*** Apollo Beach, FL

SUMMARY

I retired early from the field of Criminal Justice and moved from my lifelong home of Colorado to Florida. My goal is to have a new and exciting experience in the next phase of my life. I have a contagious personality and have been told I light up the atmosphere with my ability to make others laugh and enjoy life.

EDUCATION

Bachelors Degree in Criminology, Sociology and Minor in Psychology from USC Pueblo, CO May 1995

EXPERIENCE

Dual Rate Assistant Manager

Hard Rock Casino, Tampa FL June 2022 to November 8, 2025

Forward facing customer service with the goal of solving guests concerns/issues. Supervising 24+ representatives and 6+ supervisors per shift. Conduct regular performance evaluations of staff and ensure policy and procedures are followed per guidelines. Issue disciplinary action when necessary. Address/mediate conflict resolutions between staff members to ensure a healthy working environment. Collaborate and coordinate with the numerous departments within the Casino. Thorough written and verbal communication with upper management and the numerous departments within the casino. Soley developed and facilitated a strength building program (Empower, Develop, Grow, Educate-EDGE) that resulted in positive measurable results.

Probation Officer

10th Judicial District Pueblo, CO March 2007 to May 2022

Conduct Presentence Investigations according to Colorado Statute 16-11-102. This involved forensic interviews, substance abuse and mental health assessments, familial background and outline of full criminal history. Results outlined in a detailed report to the Court along with recommendations for sentencing options. Supervision of individuals sentenced to probation by the Court. Utilized Evidence Based Practices to elicit behavior change, motivation and engagement within probation clientele. Collaborate with community stakeholders such as District Attorney’s, Public Defenders, Treatment Agencies and Judicial Officers to manage the needs of the probationer. Attend Court Hearing and articulate factual and relevant information to the Court and all parties involved. Regularly worked under pressure to establish solutions during crisis situations. Maintained strict confidentiality regarding all information pertaining to individuals sentenced to probation.

Child Welfare Caseworker

Fremont County Department of Social Services Canon City, CO July 1995 to June 2006

Independently conducted child abuse/neglect investigations and made decisions to protect the welfare of children and families. Maintained accurate and detailed case documentation and authored reports to the Court. Head facilitator in Family Group Decision Making and the Parenting Program. Worked up to Lead Caseworker. Collaboration with a wide variety of community resources to develop an individualized case plan for the family. Regularly testified in Court. Member of the Child Mental Health and Domestic Violence Team.

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