Customer Service & Office Support Professional

DEMETREOUS HODGE

** ******** ******, ***. *, ****7 - 716-***-**** - *********@*****.***

Education

EOC Sept. 2004- June 2005

Buffalo, New York

Major: Website Design

McKinley High School Sept. 1999 – June 2003

Buffalo, New York

High School Diploma

Skills

Microsoft Word, Outlook, Microsoft Teams, Excel, Skip Tracing, Problem Solving, Time Management, Interpersonal Communication, Customer Service, Organization, Flexibility Work History

Membership Service Representative January 2022- Present AAA, Williamsville, New York

• Assist members with emergency road service calls and membership related questions

• Setup new club memberships and renewals

• Processed membership payments

Third Party Collector for Bank of America June 2019 – January 2021 Capital Management, Buffalo, New York

• Liaison for a daily assigned portfolio

• Perform skip tracing services

• Document settlements and arrangements for payment

• Assist customers with bringing account current

Service Associate Nov. 2012 - July 2019

Walgreens, Buffalo, New York

• Overnight Pharmacy Assistant

• Process customer transactions and purchases

• Floor assistance stocking shelves, and maintaining store cleanliness

.

Sub Artist/ Cashier Sept 2005 - May 2010

Subway, Cheektowaga, New York

• Prepare customer’s orders upon request

• Opener and Closer

• Prepped food as needed

• Handle monetary transactions

2

Production Worker Dec 2003 – Dec. 2004

STZ Textile, Buffalo, New York

• Staff Supervisor

• Produced fabric and clothing inventory for distribution to third party vendors References: Available upon request

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