Logistics-minded Customer Service Specialist
Resume:
Lysa King
Professional Summary
I am a reliable, take-charge self starter who enjoys fully owning and managing my daily responsibilities while fostering positive relations with managers, co-workers, customers, that require steady work hours with room for growth and increased responsibilities. To learn as much of the company as possible for advancement.
Logistics professional prepared for role in package handling. Known for reliable performance in sorting, and unloading. Focuses on team collaboration and adaptability to meet dynamic operational needs. Demonstrates strong organizational skills and effective communication abilities.
Work History
Fedex Ground - Package Handler
Sacramento
08/2019 - 12/2025
Scan small packages and put in totes
Work the slide for bigger packages
Scan packages to correct belt
Build pallets on the floor
Unload truck that come in.
Use pallet jack for taking bigger items to correct line
Keep areas clean as possible and organized
Operated material handling equipment to transport packages efficiently within facility
Collaborated with management to optimize package handling procedures, enhancing productivity
The Ups Store - Customer Service Associate
Rancho Cordova
01/2024 - 05/2024
Make shipping label
Help customers with Amazon returns and AT&T returns
Box up Amazon returns and customer packages
Give change to customers if needed
Managed customer inquiries through phone, email, and in-person interactions.
Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Provided exceptional customer service, resolving inquiries and issues promptly.
Auto Zone - Delivery Driver
Sacramento, CA
09/2021 - 01/2024
Pick up parts from other stores
Deliver to mechanic shops
Help customers look up parts in store
Cash out customers.
Train new drivers
Operated light trucks to deliver loads as far as 10 miles from home location.
McDonald's - Cashier
Sacramento
04/2017 - 12/2018
Take orders from customers
Give change when needed
Put orders together in bags
Clean lobby when required
Do dishes
Greeted customers entering store and responded promptly to customer needs.
Restocked and organized merchandise in front lanes.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
IHSS - Caregiver
Sacramento
02/2008 - 03/2014
Took to grocery store
Helped with bathing
Helped with cooking
Cleaned home.
Helped use the bathroom
Assisted clients with daily living activities, enhancing their independence and quality of life.
Inter-Con - Security Guard
Sacramento
09/2010 - 05/2013
Answer phones
Take messages
Sign in guests
Patrol property
Have homeless leave the property
Use radio if needing help.
Conducted regular patrols to identify potential security risks and breaches.
Prepared detailed incident reports documenting security-related activities and observations.
Completed full building and grounds patrols to spot and investigate concerns.
Improved response time to incidents by maintaining clear communication channels with team members.
Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
QUALIFICATIONS
CA Class C License
A.A. in Criminal Justice
Basic PC Computer skills
Steady work history
Strong work ethic
Reliable, punctual, dependable
Works autonomously and as part of a team
Strong interpersonal communication
Meets all deadlines w/ease
Uses time efficiently
Priorities work as needed
Creative problem solver
Adaptable to shifting priorities
***********@*******.***
Sacramento, CA 95826
Skills
Heavy lifting
Team collaboration
Warehouse safety
Package unloading
Adaptable to change
Workplace cleanliness
Education
06/2009
Colorado Technical University
Associates Degree: Criminal Justice
02/2003
Public Library
Sacramento, CA
Certificate: Administrative Medical Assistant
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LK
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