Aspiring Cybersecurity Professional with Customer Service Expertise
Resume:
Tynetta Felton
Highland Park, MI *****
**********@*****.***
Professional Summary
My name is Tynetta Felton. I am currently studying cybersecurity. I am a dedicated person who works hard to achieve her goals. I’ve worked over 5 years in customer service. I work well independently, but I can thrive in a team environment as well.
Work Experience
Guest Relations
Detroit Zoological Society-Royal Oak, MI
March 2024 to Present
• Provide quality service to ensure guests have good experience
• Stay informed on company updates
• Utilize task management to ensure efficiency
• Maintain professionalism when interacting with guests Real Estate Agent
Fifth Avenue Realty-Troy, MI
August 2022 to November 2023
• Negotiated on behalf of new homeowners
• Called over 100 leads a week
• Utilized time management to keep up with scheduled showings Content Specialist
ConstructConnect-Cincinnati, OH
January 2020 to July 2020
• Make daily calls to obtain construction plans
• Update client details based on information obtained through research
• Make an average of 70 outgoing calls a day
• Data entry
Assistant General Manager
Inspired Concepts, LLC-Mount Pleasant, MI
November 2015 to June 2019
• Create team schedule
• Manage time sheets using excel
• Ensure team safety during shifts
• Get employees out at scheduled time
Education
Cybersecurity (Associate's degree)
Wayne County Community College District-Detroit, MI August 2024 to Present
• Completed Linux, introduction to operating systems, and introduction to computer information systems
• Currently studying networking essentials and foundations of cybersecurity
• Looking to obtain CompTIA Network+, CompTIA Security+, and CompTIA A+ certification High school diploma or GED
Renaissance High School-Detroit, MI
September 2010 to June 2013
Upper secondary education
Skills
• Project coordination
• Host/hostess experience
• Time management
• Team scheduling
• Phone communication
• Call center
• SharePoint
• Cooking
• Cash register
• Attention to detail
• Event planning
• Windows
• Casual dining experience
• iOS
• POS systems
• Guest relations
• Order entry
• Encryption
• Microsoft Outlook
• Analysis skills
• Cash handling
• Maintaining an organized workspace
• Escalation handling
• Driving
• Data accuracy checks
• Desktop support
• Presentation creation
• Retail sales transactions
• Typing
• Basic math
• Teamwork
• Leadership
• Conflict management
• Sales
• CRM software
• Computer literacy
• Computer networking
• Inventory records
• Cash handling machinery
• Administrative experience
• IT
• Data management
• Heavy lifting
• Food preparation
• Computer operation
• Mac OS
• Presentation software
• Microsoft Office
• Computer hardware
• Accounting
• Beverage sales
• Visual inspection for quality control
• Numeracy
• Microsoft Word
• Phone etiquette
• Data entry
• Word processing
• Negotiation
• English
• Organizational skills
• Phone call management
• Technical Proficiency
• Ethernet
• Restaurant experience
• Customer relationship management (CRM) systems (technically supported)
• macOS
• Operating systems
• Microsoft Exchange
• Greeting customers
• Task prioritization
• Food safety
• Microsoft PowerPoint
• Network security
• Customer complaint resolution
• Hardware support
• Order processing
• Balancing cash drawers
• Guest services
• Presentation preparation
• Appointment scheduling
• Linux
• Productivity software
• Upselling
• Record keeping
• Food service
• Communication skills
• Zoom
• Network protocols
• Cash register operations
• Microsoft Excel
• Calendar management
• Detecting counterfeit currency
• QuickBooks
• Hospitality
• Training & development
• Cash drawer handling
• Computer skills
• Active Directory
• Written communication
• Customer service
• Interpersonal skills
• Live chat
• Profit & loss
Languages
• English
Certifications and Licenses
Driver's License
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