Customer Service

NIKOLETTE CUMBERBATCH

*** ******* **** ****, ******

PHONE: 1-868-***-****

EMAIL: ********************@*****.***

OBJECTIVE

Dedicated and hardworking candidate, seeking experience in office support, customer service, and administrative roles. Committed to long-term growth over immediate earnings, providing excellence, maintaining efficient workflow, and contributing positively to organizational success. EDUCATION

Athens School of Education

Mathematics – Grade 4

English Language – Grade 3

Integrated Science – Grade 3

Principles of Business – Grade 3

Principles of Accounts – Grade 4

2022-2023

SWAHA Hindu College

Music – Grade 2

2023

Cipriani College of Labour and Co-operative Studies Bachelor of Science (BSc) in Project Management (In Progress) 2025-2029

WORK EXPERIENCE

Customer Service Representative – FurnitureConnec.tt 1 Centenary Street, Tunapuna

Dec 13th, 2024 – Mar 12th, 2025

• Coordinated delivery orders and communicated with courier services.

• Generated quotations, processed orders, and ensured accurate billing.

• Maintained a clean and organized in-store environment to enhance customer experience.

• Assisted with stock management and inventory control.

• Supported customers with enquiries and order follow-ups in a professional and compliant manner.

CORE SKILLS

• Eager and Willing to Learn

• Customer Service Excellence

• Confidentiality & Data Protection

• Problem Resolution

• Time Management

• Adaptability in Fast-Paced Environments

• Microsoft Excel & Word

REFERNCES

Murmikka Regis

LP 13 Windy Hill, Arima Old Road,

Arouca

Administrative Assistant

Phone: 868-***-****

Nathan Joseph

12 Sesame Street, Off Upper Fairley Street,

Tunapuna

Customer Experience Specialist

Phone: 868-***-****