IT Support & Hardware Technician
Resume:
Owen Evans
Whitinsville, MA ***** **************@*******.*** 704-***-****
Summary
Highly proactive and certified IT professional with extensive experience in diagnostics, repair, and systems administration. Adept at troubleshooting and resolving complex technical issues across Windows, macOS, and Linux platforms. Proven ability to build custom PCs, manage a high volume of technical tasks, and deliver exceptional customer service in dynamic environments. Seeking to leverage a strong foundation in hardware support and networking to contribute to a forward-thinking IT team. Skills
● Operating Systems: Windows, macOS, Linux, Ubuntu, Windows Server (2008R2, 2012R2, 2016)
● Hardware: Custom PC Building, Desktop Support, Hardware Diagnostics & Repair, Mobile Device Support (Apple & Android), Gaming Console Repair, 3D Printing, Printers
● Networking: TCP/IP, IP Networking, Network Protocols, LAN/WAN/Wireless Networking, Routing Protocols, DHCP, DNS, Firewall, VPN, Cabling (UTP, Fiber, Coaxial)
● Software & Tools: Ticketing Systems, Remote Access Software, Acronis, VMware, VirtualBox, Active Directory, Google Suite, Microsoft Office, PowerShell, POS
● Soft Skills: Customer Service, Communication, Problem Management, Attention to Detail, Time Management, Customer Escalation Management
Experience
Repair Technician uBreakiFix, Milford, MA September 2025 – Present
● Diagnosed and repaired a wide range of devices, including computers, gaming consoles, and phones.
● Certified to perform warranty repairs for Apple and Dell products.
● Communicated with customers to inform them of repair diagnoses, discuss available options, and manage expectations.
● Managed parts ordering and repair processing, ensuring efficient and timely service delivery.
● Processed insurance buyouts for units and determined device eligibility for repair under various plans.
● Resolved customer escalations, successfully de-escalating difficult situations to ensure a positive customer experience.
Computer Repair Technician Hamilton Computer Repair, Oxford, MA July 2025 – September 2025
● Diagnosed and repaired a wide range of laptops and desktops, ensuring proper function and high customer satisfaction.
● Managed the full repair lifecycle, from initial diagnostics and parts sourcing to performing the repair and conducting rigorous quality control.
● Maintained proactive customer communication, providing updates on parts and repair status for transparent service delivery.
● Mitigated customer escalations and handled high-pressure situations to ensure client satisfaction.
Service Technician Micro Center, Charlotte, NC February 2024 – March 2025
● Executed comprehensive diagnostics and repairs for a wide range of devices, including desktops, laptops, and Apple products, ensuring rapid turnaround times.
● Certified to perform warranty repairs for Lenovo, Dell, HP, Razer, and Apple products.
● Assisted in the creation of Standard Operating Procedures (SOPs) and provided technical training to new staff.
● Spearheaded the assembly and configuration of over 500 custom gaming and workstation PCs, specializing in complex cooling systems (air, AIO, and liquid-cooled).
● Managed end-to-end repair workflows, from initial diagnostics and part procurement to proactive customer communication.
● Resolved escalated customer repair issues, acting as a final point of contact for complex technical and service-related problems.
Computer and Mobile Device Technician GSS Technology, Oxford, MA May 2023 – October 2023
● Executed comprehensive diagnostics and repairs for devices including desktops, laptops, phones, and tablets.
● Provided on-site and remote technical support for a variety of software and network issues for both home and business clients.
● Managed the end-to-end repair process, including customer check-ins, part orders, diagnostics, and invoicing.
● De-escalated challenging customer situations by providing clear communication and effective solutions for technical issues.
Call Center Representative I UniBank for Savings, Whitinsville, MA December 2020 – July 2022
● Assisted over 10,000 customers via phone with inquiries related to online banking, payments, and debit card issues.
● Assisted in the training of new call center representatives.
● Resolved fraud-related calls and provided support to branch tellers.
● Mitigated customer escalations by expertly handling difficult calls related to online banking, fraud, and account inquiries.
Projects
3D Printing & Fabrication
● Designed, printed, and sold custom 3D objects to clients, managing the full process from design to delivery.
Home Labs & Web Development
● Designed and built a personal resume website using HTML, CSS, and responsive design, ensuring cross-device compatibility.
● Developed and locally host the official website for Dungrite Services, demonstrating full-stack skills in design, infrastructure setup, and uptime management. Home Server & Media Setup
● Built and maintain a home server with a Plex Media Server, managing over 40TB of data in a redundant RAID array for data protection and high availability.
● Configured the server environment for seamless media playback and quick user access. Virtualization & Automation
● Utilized VMware Pro and Workstation 17 to automate the launch of virtual machines.
● Run Ubuntu Server across four virtual machines to host multiple websites and video game servers.
● Implemented custom scripts to automate startup processes, including the backup of game servers and the startup of web servers.
Networking & System Management
● Employed SSH, Open Shell, PuTTY, and VPNs to securely manage remote systems.
● Configured static IP addresses and port forwarding for stable network communication.
● Remotely maintain a friend's gaming server and Plex server, showcasing real-time management and troubleshooting abilities.
Dual-Boot System
● Maintained a dual-boot system with Windows and Ubuntu Linux, allowing for both gaming and software development on a single machine.
Education
MTTI Technical Training Institute Seekonk, MA January 2023 – August 2023 Douglas High School High School Diploma Douglas, MA May 2019 Certifications & Licenses
● CompTIA A+ Certified
● TestOut PC Pro
● Microsoft Office Specialist
● Apple Certified Mac Technician
● Adobe Indesign, Illustrator, Photoshop
● AWS Certification
● Driver's License
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