Operations & Compliance Leader with 26+ Years Experience

**** ****** ***. *********, **. ***** " 470-***-**** " **.*********@*****.***

Professional Summary

Operations and administrative leader with 26+ years in high-volume, regulated distribution environments. Proven at supervising teams, optimizing workflows, ensuring compliance, and impr oving documentation accuracy to drive measurable efficiency gains.

Core Skills

Sarah Hill

Operations supervision; Workflow optimization; Compliance & audit readiness; Documentation accuracy; Staff scheduling & payroll review; KPIl analysis & reporting; Training & coaching; Microsoft Word, Excel, PowerPoint; 10-Key by touch

Experience

USPS Supervisor, Distribution Operations Duluth, GA Mar 2018 -Present Manage daily high-volume processing: staffing, shift schedules, payroll review, and safety compliance. Coach staff, conduct evaluations, and implement process changes that improve throughput and reduce errors.

Use operational data to identify bottlenecks and optimize workflows. USPS Supervisor / Acting Supervisor Birmingham, AL & Atlanta, GA Jan 2016-Mar 2018 Coordinated mail processing and frontline teams to meet volume targets; maintained attendance, payroll, and inventory accuracy.

Resolved operational issues during peak periods and supported continuous-improvement initiatives. USPS Equipment Operator/ Distribution Clerk/ Customer Service Atlanta & Stone Mountain, GA Mar 1998- Oct 2010

Operated processing equipment, managed accountable mail, balanced records, and provided customer service with strict attention to accuracy.

Education and Training

Certificates, Insurance Medical billing and coding, Neuromuscular Specialist massage therapist Training: First Aid/ CPR / AED; Union Steward; LLV & equipment operation References available upon request

5235 Mountain Village Court, Stone Mountain, GA 30083" 470-***-**** " ms.sarah5555 @gmail.com Professional Summary

Operations and administrative leader with 26+ years in high-volume, regulated distribution environments. Proven at supervising teams, optimizing workflows, ensuring compliance, and improving documentation accuracy to drive measurable efficiency gains.

Core Skills

Operations supervision; Workflow optimization; Compliance & audit readiness; Documentation accuracy; Staff scheduling & payroll review; KPl analysis & reporting: Training & coaching; Microsoft Word, Excel, PowerPoint; 10-Key by touch

Experience

Sarah Hill

USPS - Supervisor, Distribution Operations Duluth, GA Mar 2018 - Present Manage daily high-volume processing: staffing, shift schedules, payroll review, and safety compliance. Coach staff, conduct evaluations, and implement process changes that improve throughput and reduce errors.

Use operational data to identify bottlenecks and optimize workflows. USPS Supervisor / Acting Supervisor Birmingham, AL & Atlanta, GA Jan 2016-Mar 2018 Coordinated mail processing and frontline teams to meet volume targets; maintained attendance, payroll, and inventory accuracy.

Resolved operational issues during peak periods and supported continuous -improvement initiatives. USPS - Equipment Operator / Distributlon Clerk / Customer Service Atlanta & Stone Mountain, GA Mar 1998- Oct 2010

Operated processing equipment, managed accountable mail, balanced records, and provided customer service with strict attention to accuracy.

Education and Training

Certificates, Insurance Medical billing and coding, Neuromuscular Specialist massage therapist Training: First Aid / CPR / AED; Union Steward; LLV & equipment operation References available upon request