Fleet Operations and Customer Solutions Leader

**** ****** **, ******, ***, ***** +951******* - ********@**.***

Donna Juarez

Customer satisfaction, manager, finance manager Fleet manager

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Fleet manager with extensive expertise in overseeing vehicle operations, ensuring optimal

efficiency and cost-effectiveness. Excels in negotiation, strategic planning, and problem-

solving, fostering strong team collaboration and customer satisfaction. Dedicated to driving

innovation in fleet management through continuous improvement and process

optimization.

EMPLOYMENT HISTORY

Internet sales manager

Corona Nissan, Corona, CA 92882 oh Ollie

e¢ Managed sales calls, boosting satisfaction and enhancing client relations.

© Coordinated trades, accelerating inventory turnover and sales growth.

¢ Led internet sales team, achieving growth in online sales.

Streamlined processes, improving efficiency and client engagement.

* Optimized online listings, enhancing digital engagement and lead generation.

Sales and leasing

Honda cars of Corona, Corona, CA 92882

® Managed sales and leasing with strong follow-up, enhancing customer satisfaction and retention.

¢ Managed comprehensive documentation for sales and lease agreements while ensuring compliance with

automotive regulations and dealership protocols

¢ Orchestrated seamless coordination between finance, service, and delivery departments to create positive

customer experiences throughout the purchase journey

¢ Analyzed market trends and inventory data to provide strategic vehicle recommendations, enhancing

customer satisfaction scores and closing efficiency

* Guided customers through financing options and lease terms, ensuring clear understanding and building

trust throughout the decision-making process

© Cultivated long-term client relationships through personalized vehicle matching and consistent follow-up,

strengthening customer loyalty and referral rates

* Streamlined documentation processes for vehicle transactions while maintaining strict compliance with

automotive regulations and dealership standards

Customer satisfaction, manager program coordinator

Lexus of Riverside, 3156 Adam St., Riverside, CA 92504

Coordinated manager programs to enhance customer satisfaction and compliance with Lexus standards.

Supervised cashiers and receptionists, ensuring alignment with corporate policies.

Achieved Master Certified Elite Status through effective service follow-up strategies.

Collaborated with corporate office to maintain high customer service standards.

Enhanced communication channels, resulting in improved customer feedback.

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