Customer Service Professional Resume

Brookfield, IL *****

***************@*****.*** 708-***-****

VALERIE MEJIA

PROFESSIONAL SUMMARY

Dependable and highly motivated professional with strong customer service, childcare, and retail experience. Known for maintaining a positive attitude, learning quickly, and completing tasks efficiently and accurately. Skilled at supporting customers, managing fast-paced environments, and adapting to new responsibilities. Dedicated to presenting a professional appearance and contributing to a productive workplace.

CORE COMPETENCIES

Customer Service Excellence • Conflict Resolution • Planning & Coordination • Diversity Awareness • Team Building • Leadership & Training • Supervisory Skills • Shift Management • Behavior Management • Sports Coaching • Confidentiality • Hospitality

WORK EXPERIENCE

Bartender Treehouse Chicago, IL Sept 2025 - Present

Swim Instructor British Swim School Villa Park, IL Aug 2024 - March 2025

Gymnastics Instructor United Gymnastics Aca. Chicago, IL Sept 2024 - February 2025

Cashier/Tasker Akira Orland Park, IL Aug 2023 - Sept 2023

Cashier/Floor Supv Sky Zone Aurora, IL June 2022 - Sept 2022

Bartender

•Contributes to customer enjoyment through accurate and prompt customer service and communication

•Entrust with customer payments via POS systems

•Implements food safety, organization, hospitality, organization, and serving skills in stressful environment

Swim Instructor

•Taught swim lessons to children ages 3 months through adults

•Coached and supported swim team students progressing through survival and efficiency skill levels

•Assisted students in building confidence and comfort in the water

•Recognized for strong commitment by regularly picking up additional shifts

Gymnastics Instructor/Assistant & Head Coach

•Assisted advanced students with form and competition readiness skills

•Assisted younger students with developing harder skills to advance to next level

•Assisted all students with getting over fears and guided them in building strength

Tasker / Cashier

•Supported retail operations by restocking floor merchandise, merchandised clothing on displays and mannequins

•Assisted stylists by locating clothing, shoes, and accessories quickly and accurately

•Frequently relied upon during high-traffic periods

•Demonstrated strong initiative by offering extra help, picking up shifts, and learning store layout efficiently

Cashier/Floor Supervisor

•Processed customer check-ins, ensured waivers were completed, upsold memberships.

•Served food and beverages at concessions and handled POS transactions.

•Supervised trampoline floor activity to enforce safety rules and procedures

EDUCATION

Naperville Central High School – Naperville, IL

2018 – 2022

CERTIFICATIONS

Basset Certification

First Aid Certification

CPR Certification

Lifeguard Training

SERV Safe Certification

Food Handler Certification

TECHNICAL SKILLS

Google Suite

Microsoft Office

Canva

POS systems

Social Media Management

LANGUAGES

English

Spanish (conversational)

Korean (Learning)

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