Customer Service & Security Specialist with Experience
Resume:
JOANN MCELWEE
SUMMARY
HIGHLY PRODUCTIVE CUSTOMER SERVICE TEAM MEMBER WELL-VERSED IN SERVICE DELIVERY STANDARDS. PROVEN TO NAVIGATE COMPLEX CONCERNS WELL. OFFERING SEVERAL YEARS OF EXPERIENCE IN CLAIMS RESOLUTION AND CUSTOMER SERVICE-ORIENTED POSITIONS.
EXPERIENCE
Customer Service
Acme Markets, Inc Boothwyn, PA August 2024 - December 2024
Created and enforced customer service policies for quality assurance.
Created protocols to ensure exceptional service levels.
Welcomed customers and assisted with service needs.
Security Officer
Allied Universal Security Services Chester, PA January 2024 - November 2024
Enforced company rules, policies, and regulations in accordance with established security procedures.
Examined parking lot for valid permits and issued tickets to unauthorized vehicles.
Monitored premises and recorded activity in daily officer reports.
Guarded restricted areas to prevent unauthorized entry.
Secured personnel and premises by inspecting buildings and patrolling property.
Reported safety hazards for remediation response.
Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Security Officer
Sunstates Security Aston, PA October 2018 - December 2023
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Monitored premises and recorded activity in daily officer reports.
Guarded restricted areas to prevent unauthorized entry.
Secured personnel and premises by inspecting buildings and patrolling property.
Enforced security regulations and escorted non-compliant individuals to private areas for processing.
Documented security-related situations and submitted in-depth reports to superiors.
Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Identified suspicious activity to determine appropriate response.
Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Adhered to post orders while maintaining a visible presence around the property.
Responded to alarms and conducted investigations as required.
Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
ACTIVITIES AND HONORS
Volunteer at Marcus hook plank house
volunterr Marcus hook preservation society
recreation board in Marcus hook
tabulation and voting for Delaware county voters association
REFERENCES
References available upon request.
CONTACT
*********@*****.***
Marcus Hook, PA 19061
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SKILLS
Customer service abilities
Customer service and engagement
Customer service
Exceptional customer service
Fast food customer service
Pharmacy customer service
Customer service and retention
Providing customer service
Payroll customer service
Attentive customer service
Retail sales customer service
Client relations and customer service
Excellent customer service skills
EDUCATION AND TRAINING
High School Diploma
Garnet Valley, Glen Mills
June 2000
ACCOMPLISHMENTS
Leadership award
CERTIFICATIONS
Cpr first aid certified
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