Dental Assistant & Customer Service Professional
Resume:
Francesca Buchanan
Millcreek, UT *****
*******@*****.***
Work Experience
Dental Assistant
TLC Dentistry-West Jordan, UT
May 2025 to Present
• Assisted the dentist during procedures by preparing instruments, sterilizing equipment, and ensuring patient comfort
• Trained new dental assistants on proper techniques for chairside assistance and infection control protocols
• Provided oral hygiene instructions to patients post-treatment to promote optimal oral health care practices at home
• Collaborated with the front desk staff to ensure smooth patient flow throughout the clinic
• Assisted in taking impressions for various dental prosthetics such as crowns, bridges, and dentures
• Managed patient records accurately using electronic health record systems (EHR)
• Educated patients about different treatment options based on their specific needs and financial considerations
• Assisted dentist during dental procedures, ensuring patient comfort and safety
• Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
• Assisted in the administration of local anesthesia or nitrous oxide sedation under the supervision of a dentist
• Provided chairside assistance to dentists during complex procedures such as root canals or extractions
• Maintained strict adherence to infection control protocols, including proper handling and disposal of hazardous materials
• Supported patients with special needs or anxiety by creating a calm and reassuring environment in the dental office
• Maintained confidentiality of patient information according to HIPAA regulations
• Provided support during dental emergencies, assisting with immediate patient care and contacting necessary specialists
Task Associate
Ulta Beauty-UT
July 2023 to March 2025
• Efficiently unloaded trucks and sorted merchandise according to company standards
• Contributed to maintaining a clean and organized work environment by sweeping floors, removing debris, and disposing of packaging materials properly
• Sort and organize products making sure they get to the correct areas of the store making work quick and efficient
Dental Assistant
Genesis Dental-Taylorsville, UT
November 2023 to March 2024
• Assisted dentist during dental procedures, ensuring patient comfort and safety
• Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
• Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
• Performed basic laboratory tasks such as pouring impressions and fabricating temporary crowns
• Educated patients on proper oral hygiene techniques and provided post-treatment care instructions
• Scheduled appointments and maintained organized patient records using electronic health record systems
• Assisted in the administration of local anesthesia or nitrous oxide sedation under the supervision of a dentist
• Provided chairside assistance to dentists during complex procedures such as root canals or extractions
• Maintained strict adherence to infection control protocols, including proper handling and disposal of hazardous materials
• Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling
• Assisted in taking impressions for orthodontic appliances such as braces or retainers
• Maintained confidentiality of patient information according to HIPAA regulations Coordinator
HomeGoods-UT
March 2022 to March 2023
• Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
• Ensured shelves were properly stocked at all times to meet customer demand and maintain an attractive store appearance
• Worked closely with team members to organize backroom storage areas for easy access during restocking activities
• Provided personalized consultations to customers, understanding their needs and recommending suitable furniture options
• Assisted in visual merchandising efforts, ensuring attractive displays that enhanced the overall shopping experience
Education
High school diploma
providence hall high school
January 2020 to May 2022
High school diploma or GED
Skills
• Air water syringes
• Merchandising
• Maintaining patient confidentiality
• Surgery
• Dental x-ray
• Dental instrument processing
• Bitewing x-ray
• Dental impressions
• Passing dental instruments
• Panoramic x-ray
• Dental assisting
• Chairside suctioning
• Pediatrics
• X-Ray (1 year)
• Retail sales
• Growing experience
• Phone etiquette
• Cashiering
• Communication skills
• Food industry
• Picking & packing
• Mobile devices
• Supervising experience
• Patient care
• Makeup application
• Epic
• Dental burnishers
• Ultrasonic cleaning infection control method
• Saliva ejectors
• Healthcare infection prevention and control expertise
• POS
• Customer support
• Retail management
• Mixing dental materials
• Vital signs
• General practice
• Dental terminology
• Sterilization
• Medical Scheduling
• Training & development
• Sales
• Patient charting
• Preparing dental treatment areas
• S3
• Chairside assisting
• Infection prevention management
• Basic math
• Math
• Customer service
• Impression trays
• Typing
• Personal protective equipment (PPE) use
• Organizational Skills
• HIPAA
• Staff training
• Cash handling
• Attention to detail
• Human resources
• Public relations
• Computer skills
• CAD
• Managing patient records
• Record keeping
• English
• Clinic experience
• Dental scalers
• Time management
• Cash register
• Materials handling
• Warehouse experience
• Dental sterilization procedures
• Fluoride treatment
• General dentistry
• Four handed dentistry
• Patient education
• Patient interaction
• Dentrix
• Oral surgery
• Food Safety
• High volume evacuators (HVEs)
• Dental sealant application
• Occlusal x-ray
• Composite placement instruments
• Dental mirrors
• Greeting dental patients
• Leadership
• Medical coding
• Driving
• Documentation review
• Dental office experience
• Writing skills
• Chairside coronal polishing
• Analysis skills
• Operating medical imaging equipment
• Payroll
• Residential cleaning
• Management
• Hospitality
• Autoclaving
• Bite sticks
Certifications and Licenses
AED Certification
Nitrous Oxide Certification
CPR Certification
Driver's License
Coronal Polish Certificate
Radiology Certification
Certified Dental Assistant
X-Ray Certification
First Aid Certification
Infection Control Certification
Sealant Certification
Radiation Health & Safety Certification
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