Medical Assistant with Front Office & Sales Experience

Nicole Duong

Myrtle Beach, SC

Cellphone: 516-***-****

***************@*****.***

WORK EXPERIENCE

Serenity Surgery & Wellness, Myrtle Beach, SC

Medical Assistant

January 2025-Present

● Check vitals (Blood Pressure, temperature, height, weight, check pulse ox)

● Knowledge in Elation EMR

● Knowledge in Cryoablation/breast cancer

● Assist in Cryoablation procedures

● Front/back office duties

● Knowledge with My Medical Images/Powershare

● Scan reports/patient documents to file into charts

● Knowledge on ultrasound machine

● Assist in ultrasounds

● Assist in biopsies

● Send medical records/lab orders to facilities

● Call facilities/laboratories for release of records etc

● Interact with patients in office and over the phone

● Answer calls from patients/facilities and coordinate accordingly USPAY, Melville, NY

Account Executive/Sales

August 2021-January 2025

● Product knowledge/knowledge on credit card processing

● Goal setting and Closing sales

● Written and verbal communication

● Self-motivation

● Organization/Time management

● Attention to detail

● Useful knowledge is salesforce/cold calling

● Recommends changes in products, service, and policy by evaluating results and competitive developments

● Remote work

Wantagh Pediatrics, North Bellmore, NY

Medical Assistant

January 2013- August 2021

● Provided direct patient care thoroughly following company policy’s and procedures.

● Assist doctors when necessary, remaining within my scope of practice

● Responsible for back office duties

● Responsible for running lab work (throat cultures, Flu swabs) in a timely manner

● Answer phones assisting patients with any concerns that may arise

● Accurately verify and schedule patient appointments Five Below, Levittown, NY

Staff Member

October 2011 – January 2013

● Took necessary steps to meet customer needs and effectively solve any problems.

● Communicates clearly and positively with co-workers and management.

● Resolves guest complaints promptly and professionally.

● Stocked the floor and helped customers find items whenever needed Other Skills

● Patient care

● Receptionist

● Medical assistant

● Computer skills

● Organizational skills

● Medical office experience

● Knowledge in ICD-9/ICD-10 codes

● Sales/Account Executive

● Knowledge in credit card processing

● Knowledge in Cryoablation

● Knowledge on ultrasound machine, assisting in ultrasounds and biopsies

● EMR(Elation)

● My medical Images

EDUCATION

Island Trees High School, Levittown, NY

High School Diploma

Graduation: June 2012

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