Customer Service and Administrative Professional
Resume:
Nova Dilley
Objective To apply my professional knowledge and skills to become an exceptional professional in an atmosphere conducive to personal growth in an exceptional company. Experience 10/2014 – 08/2025 Arizona Department of Transportation Customer Service Representative
Duties: Processing Multiple Transactions, Lead Reports, Accounting, Balance Safe Activities, Process Bank Deposits, Customer Service, Responsible to Open and Close Facility, Resolve CSR and Customer Questions and Issues, and Acting Lead When Lead on Leave (Buckeye Facility). 2/2014-9/2014 Comfort Suites Goodyear
Customer Service-Registration
Duties: Customer Service, Data Entry, Answering Multiline Phones, Cashier Duties, Balancing Out Register, Cash/Check/Credit Card Posting, Handling Cash Receivables, Order Supplies. 11/2012-12/2012 Macy’s Logistics
Order Puller
Duties: Pull Ordered Products for Shipping.
11/2011-12/2011 Macy’s Logistics
Order Puller
Duties: Pull Ordered Products for Shipping.
3/2008 – 04/2010 U.S. Postal Service
Rural Carrier
Duties: Sort Mail for Various Routes, Deliver Mail for Various Routes. 7/2007- 2/2008 Liberty School District
Paraprofessional
Duties: Work with Students or Small Groups of Students to Reinforce Learning, Assist Classroom Teacher in Reinforcing Understanding of Materials or Skills for Students, Assist with Clerical Duties.
4/2007- 7/2007 Forensic Science Center-Office of Medical Examiner Lab Administrative Assistant
Duties: Monitor Evidence Samples, Log Samples for Data Entry, Lab Requests, Paternity Testing, Order and Stock Supplies, File Patient Documentation into Patient Records 9/2003-8/2006 Arrowhead Hospital
Patient Registrar/Admitting
Duties: E.R. Registration, Inpatient and Outpatient Registration, Processed Patient Files, Insurance Verification, Insurance Authorization, Collecting Co-pays and Deductibles, Answering Patient Calls.
7/1998-9/2003 Maryvale Hospital / West Valley ER
PT Account Representative
Duties: Direct Data Entry of Medicare and BCBS CLMS Acct. Reconciliation, CLMS Research, Medicare Bad Debt Logs, E.R. Registration In-Patient / Out-Patient, Insurance Verification, Financial Counselor, Filing of Patient Medical Records, Answering Patient Calls. 1/1997-7/1998 Thunderbird Health Care and Rehab Center Billing Coordinator
Duties: On-line Billing (Medicare, Medicaid/County), Hand Written CLMS, HMO’s, AHCCCS Plans, Cash Reconciliation, Trust Accounts and Bank Deposits, Cash Posting, CLMS Research and 30035 W. Bellview St.
Buckeye, AZ 85396
*******@*******.***
Collections, Private Statements, Maintain/File Medical Records, Answering 13+ Phone Lines. Education
Buckeye Union High School – High School Diploma
All Classes Geared Toward Future Career in Business: Record Keeping, Typing Maintained 3.5-4.0 Grade Average
Educational Goals Plan to Obtain Associate Business Degree Within Next Five Years Special Skills 10 Key by Touch, Computer Knowledge, Experience With Heavy Phones, Experience With Large Volumes of Cash, Experience With A/P and Receivable for Large Volume Company, On-line Billing, Word Processing, Spreadsheets, Bad Debt Logs, Direct Data Entry of Medical Claims, Different On- line Billing Systems, Electronic Filing of Medical Claims, Good Problem Solving Skills, Work Well With Deadlines and Multi-Tasking.
References Upon Request
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