Customer service. Coordinator
Resume:
Veronica Wieczerza
Passionate and very hard worker!
Saint Clair Shores, MI 48080
********.**********@*****.***
Professional Summary
I take any position that I’m hired for very serious, sometimes a bit too serious. My biggest flaw is the fact that I can be a bit too hard on myself, but I’m learning to overcome that. Currently in the process of searching for a 2nd full-time job working midnights. Authorized to work in the US for any employer
Work Experience
Employee Services Coordinator
Bright Horizons Family Solutions-Remote
2022 to Present
• Create cases
• Handle calls, chats, and emails with employees and colleges.
• Process invoices, reimbursements, grades, exam requests, and flight incentives CSR/supervisor
Everise
August 2021 to March 2022
Take inbound calls
Train every 3 months for new LOBs
Worked with AON insurance
Worked with HR block
Documented accounts
Assisted with outbound calls
Promoted to sme
Promoted to supervisor
MST
Teleperformance-Warren, MI
September 2020 to August 2021
• answer calls
• assist members with navigation
• Transfer calls
• Work for Onstar
Patient Safety Attendant/Avasys
St. John Hospital-Detroit, MI
June 2012 to October 2019
Documents patients activity
Assisted with meals
Assisted with bathroom needs
Monitored patients on video
Took inbound and made outbound calls
Assisted with vitals
Trained new hires for avasys
Assisted with ACLS training/CPR
Education
High school or equivalent
South Lake High School
September 2007 to June 2011
High school diploma or GED
Skills
• Empathy
• Call center experience
• Technical troubleshooting support
• Customer service
• Grammar Experience
• Microsoft Excel
• Managing social services clients - Largest number of social services clients managed simultaneously
(1-10 clients)
• Computer literacy
• Supervisor
• Workday
• Time management
• Customer relationship building
• Handling customer inquiries
• Customer issue escalation
• Phone call management
• Conflict resolution in social services settings
• Customer follow-ups
• Basic math
• Microsoft Outlook Calendar
• Customer complaint resolution
• Conflict resolution
• Interpersonal
• CRM system proficiency
• Technical Proficiency
• Equipment troubleshooting
• Attention to detail
• YouTube
• Customer support experience within finance industry
• Patient care
• English
• Call center
• Order processing
• Technical support representative experience
• Email customer support
• Active listening
• Managing customer accounts
• Microsoft Word
• Maintaining patient confidentiality
• Microsoft Teams
• Technical support
• Sme
• Computer operation
• Video editing
• Adaptability
• Windows
• Order inquiry handling
• Ethernet
• Patience
• Writing skills
• Organizational skills
• Leadership in social services administration
• Phone etiquette
• CRM software
• Problem-solving
• Escalation handling
• Record keeping
• Customer support specialist experience
• Quick learner
• Data entry - Data entry experience (3-5 years)
• SharePoint
• Live chat
• Computer Skills
• Search engines
• Call center agent experience
• Communication skills
• Typing
• Microsoft PowerPoint
• Billing issue inquiries
• Client interaction via phone calls
• Microsoft Outlook
• Editing
• Research
• Phone communication
• Medical terminology
Certifications and Licenses
CPR/BLS
March 2019 to March 2021
Driver's License
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