Customer-Focused Service & Sales Professional

STEPHEN CARROLL

Lawrence, MA ***** 978-***-**** *******.**********@*****.***

Summary

Detail-oriented professional with strong customer engagement skills. Experienced in cash handling and problem-solving,

committed to enhancing customer experiences in fast-paced environments.Always prepared for work with a great

attitude and being the best employee could be.

Skills

+ Customer engagement « Excellent people skills

* Cash handling * Customer service

* Time management + Meeting deadlines

* Attention to detail + Always on time

* material transportation ¢ Friendly and outgoing

* customer support * critical thinking

* problem solving ¢ Proper lifting techniques

+ Positive and professional * Heavy lifting

* Reliable and punctual « Sales tactics

+ Sales training ¢ Blueprint reading

Experience

Card dealer 08/2024 to Current

The brook Seabrook, NH

+ Dealt various card games with precision and attention to detail.

« Engaged players with friendly interactions to enhance the gaming atmosphere.

+ Handled cash transactions efficiently while ensuring accurate chip distribution.

Carpenter's Assistant 05/2023 to 11/2024

Skillville Methuen, Massachusetts

« Assisted carpenters with framing, installation, and finishing tasks in residential projects.

* Operated power tools and hand tools safely to complete various woodworking tasks.

+ Followed safety protocols to minimize hazards while working with heavy machinery and materials.

+ Transported materials and equipment to job sites, ensuring readiness for daily tasks.

Customer Service Representative 09/2022 to 11/2023

Target Methuen, Massachusetts

+ Assisted customers with inquiries and product selections.

+ Resolved issues by providing effective solutions and support.

+ Provided excellent customer service to resolve customer complaints in a timely manner.

« Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education and Training

High School Diploma 06/2024

Greater Lawrence Technical School Andover, MA

Carpentry: OSHA10 11/2023

Greater Lawrence Technical School Andover, MA

Certifications & Licenses

Drivers license

OSHA 10

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