Quality Assurance Leader with Training Excellence

Eleanor Hall

Remote [Your Email] [Your Phone] [LinkedIn URL]

Quality Assurance & Training Leader

Passionate QA Manager with 10+ years of cross-industry experience leading large-scale quality assurance, CRM testing, training programs, and recruitment initiatives. Proven success in managing global teams, delivering 300M+ deployments annually at 99.89% accuracy, driving process innovation, and mentoring the next generation of QA and software professionals.

Professional Experience

VML – Remote

Quality Assurance Manager Apr 2022 – Present

• Lead QA strategy and execution for all CRM lines of business, overseeing a distributed team of 5 (onshore & offshore).

• Deliver 313.7M+ annual deployments (email, SMS, push, and direct mail) for T-Mobile with a 99.89% accuracy rate.

• Produce monthly performance reports to optimize team capacity, reduce QA rounds, and enhance efficiency.

• Facilitate QBRs and weekly recaps with clients to highlight key wins, track scope completion, and escalate risks/blockers.

• Partner with cross-functional teams to align testing standards and improve QA workflows across channels. Google

Quality Assurance CS Coach Dec 2020 – Oct 2023

• Mentored and coached aspiring QA engineers through hands-on training, 1:1 guidance, and group workshops.

• Designed and maintained QA curriculum aligned with industry best practices and modern tools.

• Guided participants in test case design, bug documentation, and automated testing strategies.

• Evaluated performance, provided feedback, and tracked student growth to ensure career progression.

• Collaborated with coaches and industry experts to enhance program content and delivery. Southern New Hampshire University – Remote

Software Engineer Coach (Part-Time) May 2019 – Jun 2023

• Mentored 160+ students, ensuring on-time graduation through coding support, grading, and progress tracking.

• Reviewed 50+ projects and capstones in React, Django, JavaScript, and Python with a focus on best practices.

• Provided weekly support to 40+ students in debugging, study strategies, and hands-on coding guidance. Code Black Indy, Inc.

Course Instructor (Freelance) Jun 2021 – Dec 2021

• Delivered curriculum in full-stack web development to diverse learners.

• Assisted in career readiness by teaching coding fundamentals and QA practices. American Airlines (formerly US Airways)

In-Flight Training Project Manager Mar 2013 – Mar 2020

• Led multi-million-dollar projects to enhance and modernize flight attendant training materials.

• Managed $3M+ project budget, achieving 6% cost savings by revising contracts and scope.

• Partnered with airline program managers and stakeholders on training strategy and implementation. American Airlines (formerly US Airways)

Inflight Recruiter / Training Specialist Mar 2013 – Jul 2017

• Managed 5,000+ hires per quarter during major airline merger, overseeing end-to-end recruitment.

• Conducted 130+ recruitment events, increasing passive pipelines by 40%.

• Collaborated with FAA to redesign safety training protocols, certifying 24,000+ flight attendants annually.

• Improved recruitment workflows, cutting scheduling delays by 30% and boosting candidate satisfaction to 95%. Education

B.S. Political Science – Santa Clara University

Full-Stack Engineering Program – Southern New Hampshire University Certifications: CompTIA A+; ISTQB (in progress)

Technical Skills

Languages/Frameworks: JavaScript, Python, SQL, React, Django QA Tools: Adobe AJO, Jira, Workfront, Sauce Labs, Litmus, BrowserStack Other: Reporting & Analytics, Curriculum Development, Stakeholder Management

Contact this candidate