Customer Service Professional with Top-Tier Metrics

Briona Joy RuthAnn Swai

, Customer Representative

Camby, 46113, US, 1 (317) 413- 8649, **********@*****.***

SUMMARY

Dynamic Customer Representative with extensive experience in service-

oriented roles spanning over 8 years. Proven track record of maintaining

exceptional performance metrics, with a 99.8% on-time delivery rate and a

stellar customer rating of 4.89 out of 5 stars in previous positions. Skilled in

client engagement, problem-solving, and ensuring high standards of service

delivery. Eager to leverage unique skills and dedication to enhance customer

satisfaction at a forward-thinking organization.

WORK EXPERIENCE,

10/2025 ~ Present

05/2025 - 07/2025

08/2024 ~ 01/2025

11/2020 - 07/2024

04/2020 - 10/2020

08/2019 - 01/2020

05/2018 ~ 07/2019

08/2017 - 02/2018

01/2016 ~ 02/2017

01/2012 - 01/2016

Professional cleaner, Wilson's Got It Maid Camby, US

+ Delivered comprehensive cleaning services for residential and commercial

properties, maintaining highest standards of cleanliness and sanitation.

+ Enthusiastically engaged in my work, seeking new employment opportunities

closer to home due to vehicle issues.

Self Employment, Homeaglow Marion County, US

* Utilized a platform to connect with clients seeking cleaning services, operating

as a self-employed cleaner through an online service.

+ Opted out of engagements due to inadequate compensation relative to travel

requirements for cleaning tasks.

+ Client payment was contingent upon requests and the duration of service

provided,

housekeeping attendant, Avon Comfort Inn (MHG) ‘Avon, US

Driver, DoorDash Morgan County, US

+ Executed prompt delivery services and in-store shopping for customers,

achieving exemplary performance metrics,

‘+ Maintained 100% acceptance and completion rates, with an on-time delivery

rate of 99,896,

+ Eamed an impressive customer rating of 4.89 out of 5 stars based on a total

of 1,401 lifetime deliveries.

+ Noted for outstanding performance in shopping tasks, with 84% of original

items successfully located and a 0.0% rate of substitute issues.

Correctional officer, Marion County Jail Il CCA. Marion County, US

Correctional officer, IYC - Plainfield, IN Plainfield, US

Aircraft detailer, ReadyJet, Inc Indianapolis, US

+ Performed thorough cleaning and detailing of aircraft interiors and exteriors,

adhering to industry standards for presentation

+ Served as an aircraft detailer, ensuring the highest quality of cleanliness.

Material Handler, THE ALLEN GROUPE. Marion County, US

+ Acted as team lead and driver, overseeing material handling operations while

also performing roles as an aircraft detailer.

Driver and material handler, FedEx Marion County, US

Warehouse worker, BRI Staffing Morgan County, US

+ Conducted diverse warehouse operations, ensuring efficient logistics and

inventory management.

11/2008 - 12/2012 Baby Sitter, Gods Little Blessing’s Morgan county, US

11/2018 - 05/2019 In-home Babysitter/caretaker, Gods Little Blessing’s, Morgan County, US

EDUCATION

12/2010 - 06/2012 Decatur Central high schoo! Indianapolis, US

igh school graduate or equivalent

+ Achieved high school graduation on December 18, 2011.

SKILLS Auto Detailer Detailing

Correctional Officer experience Cleaner

Housekeeper Forklift Certified

OC Certified cPR

Time Management Caretaker

Communication Problem-solving

Technology Organization

Customer Service Detail Oriented

Hospitality

LANGUAGES English (Native)

CERTIFICATES.

Highschool Graduate 12/2011

Decatur Central high schoo!

school Core40 Graduate 06/2012

Decatur Central high school

Forklift Certified 2013

OC Certified 2019

CPR Certified 2008

Correctional Officer Certification 2019

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